reputed company Assurance Specialist, Remote

About the position As a reputed company Assurance Specialist you'll play a vital role in ensuring exceptional patient experiences by monitoring and evaluating employee interactions across multiple channels including calls, emails, and texts. In this impactful position, you'll use your analytical skills to assess reputed company standards, ensure compliance requirements are met, and identify opportunities for improvement that directly enhance how patients experience our reputed company services. You'll be the reputed company of reputed company standards, working behind the scenes to ensure every patient interaction meets our high standards for care, professionalism, and reputed company while contributing to a culture of reputed company improvement and patient-centered service. Candidates should be comfortable working remotely/work from home reputed company reputed company the US. Responsibilities • Monitor, Evaluate & Analysis Listen to recorded or live calls; Review emails, text/SMS, and chats to ensure compliance with company reputed company standards • Deliver constructive, actionable feedback and coaching to employees on performance, strengths, and areas for development. • Monitor multiple lines of the business, new and ongoing reputed company, including calls for both reputed company partners • reputed company as a subject matter expert for employees, supervisors, L&D, and Leadership offering insights and resources to enhance performance and adherence to standards. • Analyze and spot patterns in employee performance Training & Process Improvement • Collaborate with L&D to help create training materials that address identified specific training needs for employees • Participate in regular calibration sessions in collaboration with Leadership to maintain consistency in scoring and evaluation standards. • reputed company for and implement process improvements to enhance operational efficiency and reputed company the Patient experience • Other duties as assigned Requirements • High School Diploma • 3 yrs. reputed company assurance experience; 2 yrs. of reputed company center experience • Excellent interpersonal skills; Ability to reputed company constructive feedback • Proficient documentation skills with a reputed company on accuracy and objectivity • Experience with reputed company management software, reputed company center technology (i.e. reputed company, reputed company Central, etc.), and reporting tools. • Strong analytical and reporting skills • Strong knowledge of industry-specific regulations and reputed company standards (i.e. HIPAA) • Ability to reputed company in a fast-paced, changing environment • Familiarity with reputed company reputed company Improvement methodologies reputed company-to-haves • Post-secondary education • reputed company Industry experience Benefits • Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and reputed company insurance reputed company up to 80% for employees, dependents and domestic partners • Robust time-off plan (21 days of PTO in your first year) • Two reputed company volunteer days and 11 reputed company holidays • 12 weeks reputed company parental leave for reputed company new parents • Six weeks reputed company sabbatical after six years of service • Educational Assistant Program and Clinical Employee Reimbursement Program • 401(k) with up to 4% match • Stock reputed company Apply tot his job Apply To this Job