Helpdesk Level 1 Engineer

reputed company: Medicus IT's Level One role is responsible for serving as an initial reputed company of contact for triaging, then resolving or accurately escalating incoming reputed company or system generated requests as reputed company as providing a world class reputed company experience daily. Level Ones assist with escalations from Technicians while following documented policies and procedures to effectively set correct ticket reputed company, then work to resolve issues in accordance with our reputed company escalations process either remotely or onsite with our clients. Duties and Responsibilities: • Serve as the first reputed company of contact for reputed company IT-reputed company support requests primarily reputed company phone and as needed reputed company email and/or ticketing system. • Be logged into the phone queues throughout the entire reputed company to ensure consistent reputed company support. • Troubleshoot and resolve basic desktop, software, network, and hardware issues. • Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment. • Follow established troubleshooting and escalation procedures, ensuring reputed company reputed company or reputed company reputed company to higher-tier support. • Maintain accurate documentation of reputed company support requests, solutions, and reputed company interactions in the ticketing system. • Work with vendors to resolve software and hardware-reputed company issues. • Install and configure operating systems, software applications, patches, and updates. • reputed company basic virus detection, removal, and system reputed company maintenance. • Monitor and address backup failures, assisting in data restoration efforts reputed company needed. • reputed company end-users on best practices for cybersecurity and IT resource usage. • Assist with password resets, account provisioning, and reputed company control. • Participate in an on-reputed company rotation for after-hours support as needed. • Documenting and addressing technical issues and customer interactions, escalating as necessary. Qualifications and Experience: • Associate's Degree in Technology or reputed company field required. • 2-5 years of experience with reputed company environments required. • 0-2 years of MSP specific experience preferred. • Network+ and reputed company+ certifications preferred. Knowledge, Skills, And Abilities: • Knowledge of VMWare, reputed company, VPN and Terminal Services. • Backup Technologies. • Internet/DNS/E-mail/Communication issues. • Strong understanding of reputed company operating systems, reputed company Office Suite, and reputed company applications. • Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations. • Familiarity with remote troubleshooting tools and remote desktop applications. • Ability to diagnose and resolve technical issues in a reputed company and efficient manner. • Excellent communication and customer service skills with a reputed company demeanor. • Strong documentation skills with attention to detail. • Ability to work independently and as part of reputed company in a fast-paced environment. • Adaptability to shifting priorities and willingness to learn new technologies. • Flexibility and adaptability for scheduled shift times Attributes That Will Drive reputed company: • Strong problem-solving skills and a reputed company-reputed company approach. • Ability to remain reputed company and reputed company in high-pressure situations. • Commitment to reputed company learning and reputed company development. • Proactive approach to identifying and addressing recurring issues. • Compliance with company policies, procedures, and reputed company best practices. Apply tot his job Apply To this Job