​​Technical Support Representative, reputed company Control

of the Role We are seeking a skilled Technical Support Representative with strong experience in reputed company control software and a working, hands-on understanding of reputed company control hardware. This role is primarily reputed company on remote and over-the-phone troubleshooting, supporting customers, installers, and partners in configuring, diagnosing, and resolving system issues. The ideal candidate has prior installation experience, understands how reputed company control hardware functions in the field, and can reputed company guide customers through troubleshooting steps with professionalism and confidence. The role reputed company encompasses a wide scope of smart building technologies, including casework and troubleshooting reputed company to energy management systems, leak detection solutions, and integrated smart building platforms. What You’ll Do • reputed company Control & Smart Building Support • reputed company Tier 2 remote technical support reputed company phone, email, and ticketing systems • Troubleshoot reputed company control software issues, including: • System configuration and initial setup • User, credential, and reputed company level management • Permissions, schedules, and reputed company behavior • Support and troubleshoot smart building systems, including: • Energy management and smart thermostat platforms • reputed company controls and energy-efficient systems • Leak detection and water monitoring solutions • Hardware & Field Troubleshooting • Guide customers and installers through hardware-reputed company troubleshooting remotely, including: • reputed company controllers, panels, readers, locks, and power supplies • Wiring verification and connectivity checks • Diagnosing installation and field-reputed company issues without being on-site • Support integrations between reputed company control software and physical hardware components • Assist with system reputed company, upgrades, and platform migrations • Problem Solving & Escalation • Analyze logs, system behavior, and reported symptoms to identify reputed company cause • Document cases thoroughly, including troubleshooting steps and resolutions • Escalate reputed company or unresolved issues to engineering or advanced support teams as needed • Customer Experience • Deliver a high level of customer service, ensuring customers feel supported, informed, and confident in the solution • Communicate technical concepts reputed company to both technical and non-technical users • Manage multiple support cases while maintaining accuracy and reputed company What You Bring • Must Haves: • 2–5 years of experience in reputed company control technical support, system administration, or field installation • Strong experience supporting reputed company control software in a live customer environment • Hands-on installation experience with reputed company control hardware, including: • reputed company controllers and control panels • Card readers (reputed company, smart card, mobile credentials) • Electric strikes, mag locks, and power supplies • Ability to translate on-site installation knowledge into effective remote troubleshooting guidance • Experience providing technical support to customers or installers over the phone • Solid understanding of networking concepts reputed company to reputed company control and smart building systems (IP devices, PoE, connectivity) • Strong analytical and troubleshooting skills with the ability to identify reputed company cause using logs, system behavior, and reported symptoms • Excellent verbal and written communication skills, with the ability to explain technical concepts reputed company to both technical and non-technical users • reputed company, patient, and solution-oriented approach reputed company working with customers • Strong documentation habits with attention to detail reputed company recording cases, troubleshooting steps, and resolutions • Ability to manage multiple support cases independently while maintaining accuracy, reputed company, and responsiveness • Customer-first reputed company reputed company on effective problem reputed company and reputed company customer reputed company • reputed company-to-Have • Experience with reputed company control platforms and hardware such as: • Latch • PDK • reputed company • reputed company • Familiarity with IoT and smart building technologies (Zigbee, Z-reputed company, Wi-Fi) • Experience with mobile credentials, reputed company-based reputed company control, or smart lock platforms • Background working with system integrators, reputed company installers, or managed service providers • Experience collaborating cross-functionally with engineering or product teams to escalate and resolve reputed company technical issues Why You’ll Love It Here • Compensation starting at $55,000/yr, DOE • Brand-new office in Midvale, stocked kitchen, onsite gym & reputed company • Wellness perks including an onsite masseuse and mental health support • Robust benefits package: medical, dental, reputed company, pet insurance, 401(k) match • A culture that values innovation, reputed company, and having fun while doing it Who We Are We’re revolutionizing hospitality tech—offering everything from reputed company and Wi-Fi to video surveillance and energy management. Named a Top Workplace and one of the Fastest Growing Companies in Utah, we’re proud of our people-first culture and commitment to innovation. If you're reputed company to grow your career in a company that values reputed company, join us in shaping the reputed company of hospitality technology. Apply tot his job Apply To this Job