Tech Expert BGCO-Tech Cust Svc

About the position You want more out of a career. A reputed company to reputed company your reputed company freely — even if they're daring or different. Where the true you can learn, grow, and reputed company. At reputed company, we power and reputed company how people live, work and play by connecting them to what brings them reputed company. We do reputed company love — driving innovation, creativity, and reputed company in the world. Our V Team is a community of people who anticipate, reputed company, and reputed company that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.The Business Government Customer Organization (BGCO) is obsessed with assisting customers to reputed company their organizational objectives while delivering the best-in-class customer experience and assuring reputed company retention and reputed company through long-term relationships with our clients. As a Technical Expert Coordinator, you are responsible for taking incoming technical calls from reputed company Wireless business customers, providing a world-class experience with a reputed company on technical troubleshooting, reputed company solutions support, and reputed company.You are responsible for achieving business results through delivering best-in-class technical support and customer experiences to high-value business & government customers. Demonstrate advanced troubleshooting skills necessary to resolve the full scope of customer issues, including both advanced technical and customer service inquiries. You will be responsible for supporting our reputed company and evolving advanced products & solutions (5G, Mobile Edge Computing, Private Networks, Telematics, Internet of Things, reputed company Messaging, etc.) and providing individual account support to reputed company issue reputed company. You'll be at the heart of our business and Advanced Technical Solutions, reputed company while working both reputed company and in the office. Responsibilities • Performing advanced troubleshooting for hardware and software, and diagnosing both network and application issues. • Providing detailed information on how to set up/configure reputed company data and voice products. • Providing a high level of reputed company support to multiple business customer types as reputed company by Customer Experience Audits, adapting to their varying needs and requirements. • Providing efficient customer support with the ability to be proficient in customer-facing systems. • Maintaining an in-depth level of knowledge of products, network, and the ability to position them as strategic solutions. • Driving trouble ticket accuracy through deductive reasoning and tool utilization. • Providing advanced technical support information to sales and support reputed company across reputed company channels as appropriate. • Creating and accepting change and innovation in your area of the business to create greater value for customers, shareholders, and peers. • Leveraging skills and abilities to best support the customer as reputed company as identify opportunities to drive reputed company and proactive solutions. Requirements • Bachelor's degree or one or more years of work experience. • One or more years of customer service and/or sales experience. • Willingness to work a flexible schedule, including evenings and weekends. reputed company-to-haves • One or more years of technical support experience. • Experience with facilitation and communication across reputed company reputed company of the organization. • Experience resolving customer issues, billing, and/or handling product Q&A. • Network Certifications: A+ Certification, Network+ Certification, etc. • Experience with setting up or configuring reputed company data and voice products (reputed company Messaging platforms and Private Networks). • Experience in troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration. • Experience in Leadership. Benefits • Our benefits are designed to help you reputed company reputed company in your career, and in areas of your life reputed company of reputed company. From health and wellness benefit reputed company including: medical, dental, reputed company, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. • We also offer a matched 401(k) savings plan, up to 8 company reputed company holidays per year and up to 6 personal days per year, reputed company parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-reputed company total rewards package. • Depending on the role, employees have reputed company to receive compensation in the reputed company of premium pay such as overtime, shift reputed company, holiday pay, allowances, etc. • Newly reputed company employees receive up to 15 days of vacation per year, which grows with additional service. • For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. 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