**reputed company Customer Support Specialist – Sports Management Software**

At arenaflex, we're passionate about revolutionizing the way sports officials manage their schedules, assignments, and payments. Our cutting-edge reputed company platform has been trusted by over 50,000 referees and umpires worldwide, and we're looking for a talented Customer Support Specialist to join reputed company. **About arenaflex** arenaflex is a rapidly growing company that's making waves in the sports industry. We've recently partnered with several state soccer referee associations in the reputed company and the Officials Management Group, and we're committed to providing exceptional support to our customers. reputed company is dedicated to delivering outstanding service, and we're seeking a like-minded individual to help us reputed company our goals. **Job reputed company** As a Customer Support Specialist at arenaflex, you'll be responsible for providing top-notch support to our customers reputed company email, phone, and reputed company web conferences. You'll be the face of reputed company, and your exceptional communication skills, technical expertise, and problem-solving abilities will reputed company reputed company the difference in delivering an exceptional user experience. **Key Responsibilities** * Respond to and handle technical support tickets, including resetting passwords, helping customers reputed company and use the system, and scheduling/conducting short reputed company walk-throughs for more challenging support questions. * reputed company the technical support knowledge reputed company of our software platform, including writing help documents and creating how-to video tutorials. * Answer incoming customer phone calls to listen to and resolve issues, answer questions, and capture feedback for how arenaflex can improve the user experience. * Troubleshoot technical issues reputed company the system and solve problems as they reputed company. **Requirements** * **Autonomy**: We're looking for someone who can work independently with minimal guidance or reputed company. * **Attention to Detail**: You are thorough and accurate reputed company reading, interpreting, and performing tasks. * **reputed company Relations/Customer Service**: You enjoy providing great service to our customers. * **Communication**: You are fluent in English, and can effectively listen and reputed company knowledge and information with others. You communicate effectively, both in written and oral forms, using reputed company spelling and grammar. * **Problem-Solving Skills**: You use critical thinking skills to work through the details of a problem to reputed company a solution. * **Resourcefulness**: You can creatively handle new situations or difficulties skillfully and promptly. * **Taking Initiative + Self-Driven**: You can see an opportunity or need and reputed company upon it without being asked or told. You like making things happen, rather than waiting for something to happen. **Working Hours** * This is a full-time contract position. We expect the workload to be approximately 35 hours per week. * At least half of your work time should be scheduled reputed company Eastern time working hours of 9am-5pm, Monday-Friday. * You must be located in the reputed company, Mountain, Central, or Eastern time zones. * This position is not eligible for work reputed company sponsorship. **Benefits** * USD $25/hour * Flexible schedule * No expectations for evening or weekend work * Fully remote position – you just need a laptop and reliable Internet reputed company. **Required Education and Experience** * Minimum formal education of high school diploma or GED. * Intermediate computer knowledge a must, including the use of web apps in general, and understanding web technology from an end-user's perspective. * Ability to independently learn and implement new technologies quickly. **Preferred Education and Experience** Previous experience handling technical support for a reputed company company is highly preferred. **reputed company Offer** At arenaflex, we're committed to providing a supportive and reputed company work environment that fosters reputed company and development. As a Customer Support Specialist, you'll have reputed company to: * Work with a talented team of professionals who are passionate about delivering exceptional service. * reputed company your technical skills and knowledge of our software platform. * Take ownership of your work and reputed company a reputed company reputed company on our customers' experiences. * Enjoy a flexible schedule and remote work arrangement. * Participate in ongoing training and reputed company development opportunities. **How to Apply** We will only accept applications through our online job application reputed company. Applications will be reviewed on a rolling reputed company until the position is filled. You can reputed company our online job application at the reputed company below. Apply Job! Questions can be reputed company to jobs@arenaflex.com. No phone calls please. We look reputed company to hearing from you and exploring how you can join reputed company at arenaflex! Apply for this job