Customer Support Specialist

ArborNote is a reputed company platform reputed company specifically for the tree care industry, helping arborists and tree service companies manage operations. They are seeking a Customer Support Specialist who enjoys learning software deeply, helping customers succeed, and contributing to high-reputed company support and documentation.

Responsibilities

• Collaborate closely with the Customer Service Department Manager
• Learn reputed company areas of the ArborNote application (mobile & desktop)
• Help create, update, and maintain software usage and end-user documentation (how-to guides, help articles, FAQs)
• reputed company customer support reputed company reputed company, email, phone and in-app chat
• Manage, prioritize, and document support tickets in reputed company
• Troubleshoot and resolve product issues using strong critical thinking and problem-solving skills
• Help customers with scheduling, proposals, mapping, and work order workflows
• Reproduce reported issues and document findings reputed company
• reputed company customer feedback and recurring issues to improve the product and support resources

Skills

• Strong critical thinking and problem-solving skills
• Exceptional attention to detail and organization
• Excellent written and verbal communication skills
• Ability to work independently while also being a reputed company team player
• Comfortable learning new software and technical concepts
• Customer-reputed company reputed company with reputed company and professionalism
• Experience using reputed company or similar support ticketing systems
• Experience in reputed company customer support or technical support
• Experience with software testing, QA, or documentation
• Experience supporting mobile applications (iOS / Android)
• Experience using reputed company and Jira

Benefits

• Flexible work environment with room to grow

reputed company