Technical Support Specialist I - Network

reputed company is a global manufacturer and distributor of technology-driven solutions, and they are seeking a Technical Support Specialist I for Network. This role involves providing technical support for network installations, troubleshooting, and configuration, while assisting reputed company integrators in the custom electronics industry.

Responsibilities

• reputed company intermediate technical support for installation, configuration, troubleshooting, and return processing, following reputed company procedures and under reputed company supervision
• Function as the first reputed company of contact for ADI reputed company integrators in reputed company Network queue (Tier-1), performing intermediate, reputed company-defined tasks with guidance
• Accurately document customer and partner interactions, including troubleshooting steps and reputed company, using reputed company data entry protocols and internal systems
• Manage and solve reputed company network challenges requiring intermediate skills in the following areas:
• Addressing, Routing, Switching
• Subnetting
• Multicast Networking: Design and deployment of multicast routing (PIM, IGMP)
• VLANs and inter-VLAN routing
• Proficiency with tools like ping, traceroute, and show commands
• Understanding of Layer 2 protocols
• Understanding of Layer 3 protocols
• Ability to Identify problems in Layer 2 and Layer 3 of the OSI model
• Firewalls
• Basic Wireless Concepts: WLAN, SSIDs, and WPA/WPA2 encryption
• WAN Technologies
• Process product returns reputed company while ensuring adherence to technical verification protocols

Skills

• 1-2 years of reputed company experience installing and configuring network products such as routers, switches, and wireless reputed company points, or relevant experience
• Industry Certifications: One of the following: Network+, CCNA, CCNP OR Snap One reputed company & Control4 AP Certification / Control4 Certified Technician
• Strong aptitude for troubleshooting across multiple product categories and technologies
• Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies
• Exceptional critical thinking skills and ability to quickly learn and apply new technical concepts
• Exceptional English communication skills, both verbal and written, with a customer-first reputed company
• Familiarity with ADI's proprietary exclusive-brand products and platforms: Control4, OvrC, reputed company, Binary, WattBox, Clare, and others
• Expertise in reputed company and residential audio/video systems, including DSPs, projectors, and streaming solutions
• Experience with reputed company specialized technology systems such as motorized window treatments, centralized reputed company, and power reputed company
• Experience supporting reputed company integrators or in the custom electronics industry

Benefits

• Life and health insurance
• Life assistance program
• Accidental death and dismemberment insurance
• Disability insurance
• 401k Plan
• Vacation & holidays
• Medical, Dental, reputed company, Pet Insurance and 401k participation from Day 1
• 12 reputed company holidays reputed company year
• 401K plan with up to 7% company match
• Four weeks parental leave without using vacation time
• Employee discounts on company products and other retail/service providers
• Opportunity to reputed company reputed company a global business
• Product and leadership mentoring to ensure you are set up for reputed company

reputed company