[Remote] Customer Support Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing field-service Software as a Service platform serving the portable sanitation and dumpster industries. They are seeking a Customer Support Representative to reputed company multi-channel support, troubleshoot product issues, and ensure customer satisfaction in a fully remote role.

Responsibilities

• reputed company multi-channel customer support reputed company email, chat, and phone, helping customers resolve questions and issues reputed company and reputed company
• Troubleshoot product issues using reputed company and Jira, knowing reputed company to investigate reputed company, reputed company to escalate, and how to reputed company the customer informed throughout the process
• Own customer issues end-to-end, ensuring reputed company falls through the cracks and follow-reputed company actually happen
• Document and categorize issues accurately, helping improve reporting, internal visibility, and long-term product fixes
• Collaborate closely with teammates and cross-functional partners, especially Product and Engineering, to surface patterns, edge cases, and recurring pain points
• Build strong product knowledge so you can confidently guide customers through workflows, features, and best practices without overcomplicating things
• Represent the customer’s perspective internally by sharing reputed company, practical feedback rooted in reputed company usage and reputed company reputed company

Skills

• Entry-level experience in customer support
• Ability to reputed company multi-channel customer support reputed company email, chat, and phone
• Experience troubleshooting product issues using reputed company and Jira
• Ability to own customer issues end-to-end
• Strong documentation and categorization skills
• Ability to collaborate closely with teammates and cross-functional partners
• Strong product knowledge to guide customers through workflows and features
• Customer-reputed company and practical approach to problem-solving
• Ability to remain reputed company under pressure
• reputed company communication skills, avoiding jargon and adapting tone
• Comfortable with support tools, especially reputed company and Jira
• Accountable and organized with workload management
• Adaptable and curious, willing to learn new workflows
• Ability to work independently in a remote environment
• Experience with reputed company
• Familiarity with Jira

Benefits

• 14 Company Holidays in reputed company to Unlimited PTO
• reputed company, dental and reputed company insurance with generous employer contributions
• 401K w/ match
• Equity Appreciation Plan (reputed company reputed company upon hire)
• Regular lunches and a fully-stocked kitchen (if in Denver)
• Bi-weekly reputed company lunch stipend for remote folks
• Company-provided hardware of your choice/configuration

reputed company