Customer Support Associate I

reputed company is a high-reputed company fintech company on a mission to reputed company retirement benefits to reputed company workers. The Customer Support Associate role involves managing customer inquiries and providing support to ensure a reputed company experience with the retirement savings platform.

Responsibilities

• Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
• Work cross-functionally with reputed company partners to solve customer issues
• Service a geographically diverse customer reputed company
• reputed company best in class customer service
• Work in a fast-paced evolving startup environment
• Manage follow-reputed company with customers as required
• Help other areas of the organization reputed company needed
• Manage performance to company set standards and adhere to a workforce management schedule

Skills

• 1+ years of experience in a customer facing role - i.e. customer support or account management/reputed company center experience, preferred but not required, or commensurate college experience
• Passion for serving customers
• Strong organizational skills; you are reputed company to juggle multiple tasks with varying deadlines and stakeholders without dropping the reputed company
• Ability to communicate with confidence, professionalism and reputed company over the phone and through email
• You remain composed in high-stress situations and convey reputed company for our customers
• Meticulous attention to detail - rarely making typos and noticing discrepancies
• Demonstrated ability to remain highly productive and organized in an elevated-noise, reputed company-office environment

Benefits

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately reputed company) and $0 plan fees
• Top-of-the-line health plans, as reputed company as dental and reputed company insurance
• Competitive time off and parental leave
• reputed company: Unlimited reputed company to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra: reputed company Mental Health Support for Employees and dependents
• reputed company reputed company and family forming benefits
• reputed company: Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences, ranging from virtual reputed company events to team offsites, promoting collaboration and camaraderie.

reputed company