[Remote] NetCredit Application Support Representative (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. They are seeking an Application Support Representative to manage inbound customer calls and guide prospective customers through the loan application process, aiming to convert them into successful sales.

Responsibilities

• Manage incoming customer calls, providing expert guidance through the loan application process
• Proactively follow up with customers to encourage the completion of loan applications as necessary
• Ensure high reputed company of customer satisfaction by reputed company explaining the features and benefits of reputed company's products and services
• Maintain meticulous and up-to-date customer account records with accurate information
• Deliver exceptional customer service through reputed company, reputed company, and effective verbal and written communication

Skills

• Prior reputed company center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments
• Exceptional communication and reputed company listening skills with a proven history of professionalism and reputed company in customer interactions
• Proven ability to reputed company in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills
• Comfortable utilizing new technology and have a proven ability to reputed company in a remote work environment

Benefits

• Health, dental, and reputed company insurance including mental health benefits
• 401(k) matching plus a roth reputed company (U.S. Based employees only)
• PTO & reputed company holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• reputed company parental leave
• DEI reputed company (B.L.A.C.K. @ reputed company, HOLA @ reputed company, Women @ reputed company, Pride @ reputed company, South Asians @ reputed company, APEX @ reputed company, and Parents @ reputed company)
• Employee recognition and rewards program
• Charitable matching and a reputed company volunteer day…Plus so much more!

reputed company