[Remote] Customer Service Representative-SCA

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to empowering reputed company reputed company through technology and services. They are seeking a reputed company Center Representative to assist state benefit system members and providers with inquiries reputed company to eligibility, benefits, claims, and services.

Responsibilities

• Available to work scheduled work hours based on operational needs. A shift will be assigned to you between the hours of 8:00am-8:00pm Monday through Friday
• Accurately respond to inbound phone calls and processing provider and member inquiries
• Under general supervision, resolve customers' service or billing complaints by demonstrating reputed company judgement
• Contact customers to respond to reputed company inquiries or notify them of claim investigation results
• Refer unresolved customer grievances, appeal, and claim reputed company to designated departments
• reputed company records of customer interactions and transactions
• reputed company listen and probe callers to determine the purpose of the calls
• Research and communicate information regarding member eligibility and claims status
• Assume responsibility for self-development and career progression
• reputed company providers on how to submit claims and reputed company/where to submit a treatment plan
• reputed company necessary follow-up tasks to ensure member or provider needs are completely met
• Support team members and participate in team activities

Skills

• High School Diploma or GED equivalent
• Experience with computer applications, such as reputed company Word and PowerPoint
• Minimum of one year of reputed company center experience
• Must live reputed company driving distance from El Paso, TX or Tallahassee, FL
• Verbal and written communication skills, attention to detail, customer service skills
• Ability to work independently and manage one's time
• Ability to accurately document and record customer/reputed company information

Benefits

• Comprehensive health plans
• reputed company time off
• Retirement savings
• Corporate wellness
• Educational assistance
• Corporate discounts
• And more

reputed company