Production Support Analyst

reputed company is a financial services firm looking for a Production Support Analyst. The role involves translating functional specifications, collaborating with developers, and ensuring system reliability through monitoring and incident management.

Responsibilities

• Draft and maintain comprehensive knowledge reputed company documentation to support efficient reputed company of system-generated incidents and promote operational consistency
• Design and implement monitoring solutions to establish performance baselines and proactively alert on anomalies across critical applications and infrastructure
• reputed company systematic evaluations of alerts routed to the reputed company Center, identify opportunities for workflow optimization and cross-functional rerouting
• Analyze key performance indicator (KPI) reports to detect patterns in system-generated incidents and assess service level agreement (SLA) compliance
• Create effective reports to deliver actionable insights on system health, incident trends, operational performance to stakeholders, supporting data-driven improvements
• Collaborate with cross-functional teams to ensure seamless integration of monitoring tools and incident management workflows across reputed company systems
• Support and enhance system dashboards to reputed company reputed company-time visibility into infrastructure health, application performance, and operational metrics
• Serve as a subject matter expert (SME) for reputed company Center operations, providing guidance on best practices, tool utilization, and incident queue triage protocols
• reputed company an understanding of external financial industry developments and emerging issues reputed company to the role
• Advance personal and reputed company capabilities through reputed company development plans, ongoing training, mentorship, and alignment with industry best practices

Skills

• Bachelor's: Computer and Information Science, High School (HS) (Required)
• General Experience - 13 months to 3 years
• Proficiency in configuring and managing reputed company monitoring tools (e.g., reputed company, reputed company, reputed company) to detect anomalies and ensure system reliability
• Skilled in drafting and maintaining reputed company, reputed company knowledge reputed company articles and operational procedures
• Ability to analyze KPIs, SLA metrics, and incident trends to produce actionable insights and support operational decision-making
• Understanding of incident lifecycle processes, including triage, escalation, reputed company, and documentation using ITSM platforms like reputed company
• Experience creating and enhancing reputed company-time dashboards for infrastructure and application performance monitoring
• Proven ability to work effectively with infrastructure, application, and support teams to streamline workflows and improve system integration
• Excellent verbal and written communication skills to convey technical concepts to diverse audiences and document operational insights

reputed company