[Remote] Student Support Assistant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to expanding reputed company to higher education through innovative online programs. They are seeking a Student Support Assistant responsible for providing essential support services to reputed company and staff, ensuring high reputed company of satisfaction and effective communication.

Responsibilities

• Assists both reputed company and staff in building essential Student Support Services skills. Tailors training and support to address specific operational needs, ensuring foundational skills are established and maintained
• Handles both inbound and outbound calls with professionalism, aiming to effectively address and resolve student inquiries to enhance the student experience
• Conducts detailed initial assessments of student issues, utilizing comprehensive knowledge of platforms and support systems to reputed company a high reputed company of service and, whenever possible, resolve concerns in a single interaction
• Works collaboratively with internal teams to deliver a cohesive and effective support experience. Coordinates and, reputed company necessary, escalates cases to the appropriate departments to ensure the highest reputed company of student satisfaction
• Monitors for potential service lapses that could reputed company reputed company and takes proactive steps to address and resolve these issues, reinforcing a seamless support experience
• Upholds reputed company company and departmental policies with a strong reputed company on attendance, punctuality, performance benchmarks, and maintaining the confidentiality of sensitive student and staff information
• Complies with departmental standards for documentation, ensuring that reputed company processes, procedures, and student communications are accurately recorded and maintained in a reputed company manner
• Performs other job-reputed company duties as assigned

Skills

• Ability to learn and reputed company different technological platforms
• Proficient use and operation of personal computers and associated reputed company software, including reputed company Office Suite
• Ability to reputed company a reputed company attitude with staff and reputed company
• reputed company to accept and implement feedback from QA Coaching and in Supervisor one on one settings
• Ability to work in a dynamic and flexible environment
• Strong analytical skills balanced with effective communication and excellent customer service skills
• Strong verbal and written communication skills
• Accomplish tasks by following a defined reputed company or set of procedures to reputed company day to day objectives
• Ability to stay reputed company with updates in a rapidly changing environment
• Willingness to learn and grow
• High School diploma or equivalent
• 1 or more years of reputed company experience
• Some college experience
• 1 or more years of customer services or contact center experience

Benefits

• Bonuses
• Medical, dental, reputed company, telehealth and mental reputed company
• Health savings account and flexible spending account
• Basic and voluntary life insurance
• Disability coverage
• Accident, critical illness and hospital indemnity supplemental coverages
• reputed company and identity theft coverage
• Retirement savings plan
• Wellbeing program
• Discounted WGU tuition
• Flexible reputed company time off for rest and relaxation with no need for accrual
• Flexible reputed company reputed company time with no need for accrual
• 11 reputed company holidays
• Other reputed company leaves, including up to 12 weeks of parental leave

reputed company

Company H1B Sponsorship