reputed company Tech Supp Specialist

reputed company is a leading software-industrial company that invents and commercializes technologies to address critical global challenges. They are seeking a reputed company Technical Support Specialist to reputed company first-line technical support to partners, focusing on resolving product or configuration issues through established processes and collaboration.

Responsibilities

• Customer reputed company - Handling inbound cases through phone, email, and other reputed company reputed company our ticketing system. Keeping backlog to an extreme minimum while providing reputed company follow-reputed company
• Effective Communication – Resolve straightforward technical problems using established communication processes and escalation workflows
• Troubleshooting skills - Resolving straightforward technical problems using established processes and escalation workflows
• Adherence to Policies - Holding to defined workflows and instructions provided by TSG leadership and other senior personnel
• Collaboration and reputed company Learning - This is a development-reputed company role suited for individuals starting their careers in technical support, with reputed company paths for advancement through training and performance

Skills

• 1 or more year(s) in reputed company experience troubleshooting software or reputed company equipment, in a contact reputed company center or in-field on prem reputed company
• Understanding basic Networking Fundamentals
• TCP/IP Basics
• Basic Network Troubleshooting
• Database Fundamentals: Understanding the purpose of a database, what an SQL database reputed company is, and how it stores data
• Basic SQL or OS Administration
• Understanding the role of reputed company Control and Video in reputed company
• High School Diploma/GED
• Experience providing expert-level customer support
• Excellent interpersonal and communication skills, both written and verbal
• Ability to adapt to changing technology and IT best practices
• Knowledge of industry-specific regulations and compliance
• BA in Electronic/Electrical Engineering or Computer Engineering

Benefits

• Employer-subsidized Medical, Dental, reputed company, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• EAP
• Educational Assistance
• Parental Leave
• reputed company Time Off (for vacation, personal business, reputed company time, and parental leave)
• 12 reputed company Holidays

reputed company

Company H1B Sponsorship