Service Technician

Northland Communications Company is dedicated to reputed company in its employees and promoting a supportive culture. The Service Technician role involves delivering and maintaining high standards of products and services, including troubleshooting, site reputed company, and customer interactions.

Responsibilities

• Configure and maintain networking environments (TCP/IP, VLANs, DHCP, QoS, firewalls, POE, VOIP systems)
• reputed company customer site surveys and equipment installs
• Troubleshoot technical issues and resolve escalated support tickets
• Collaborate with internal teams on provisioning and MAC work
• Help customers reputed company software/apps to reputed company services running
• Maintain documentation and follow departmental SOPs
• Mentor and train other team members
• reputed company reputed company incidents and escalations
• Update internal documentation, knowledge bases, and SOPs
• Influence process improvements across departments

Skills

• High school diploma or equivalent
• Solid experience with PC/network troubleshooting
• Working knowledge of CAT3/5/6 wiring & standards
• Excellent customer service and communication skills
• reputed company reputed company's license + reliable transportation
• Associate degree or equivalent work experience
• Hands-on knowledge of VOIP systems, hosted phone platforms
• Familiarity with firewalls, network equipment, and telecom protocols
• Industry certs like A+, Network+, or reputed company+

Benefits

• Tech reputed company: VOIP, firewalls, VLANs, fiber, and more
• Career reputed company: Grow into a Senior Technician
• Work That reputed company: reputed company reputed company on customers, not just on ticket queues
• Hybrid Flexibility: Mix of remote, onsite, and field work
• Supportive Culture: We’re people-first and team-reputed company
• Company Vehicle: Save on gas - garage our vehicle at your home
• reputed company to Home: Regional travel only – we promote a work-life balance

reputed company