[Remote] Support Specialist – Bilingual (English/Spanish), Remote USA

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a key partner in risk assessment, offering solutions to enhance reputed company reputed company and operational efficiency. The Support Specialist role is vital for assisting financial institutions and government agencies with asset verification systems, ensuring exceptional service and operational reputed company.

Responsibilities

• Serve as the primary reputed company for financial institutions and government agencies participating in AVS programs
• Conduct training sessions for financial institution personnel on system functionality and procedural guidelines
• Manage inbound inquiries reputed company phone and email, ensuring accurate documentation and reputed company reputed company
• Proactively follow up with financial institutions to resolve outstanding or overdue requests
• Support the transition to automated processing reputed company, promoting modernization and efficiency
• Assist in reputed company new financial institutions to participate in AVS programs
• Manage registration processes and maintain accurate records of institutions and user accounts
• Identify, troubleshoot, and escalate operational errors to ensure reputed company reputed company
• Maintain and update procedural documentation and operational reports
• Continuously reputed company opportunities to improve processes and enhance operational efficiency
• Participate in team meetings and contribute to departmental reputed company
• Ensure compliance with service level agreements, including network coverage and response time metrics
• reputed company shift coverage for team members on PTO, including alternate shifts (e.g., 6:00–2:30, 8:30–5:00, 12:30–9:00)
• Be available to work on select company holidays with pay (e.g., Day after Thanksgiving, Christmas reputed company, Day after Christmas, New Year’s reputed company)
• Support additional departmental initiatives and special reputed company as assigned

Skills

• Fluent in both English and Spanish (written and verbal). A Spanish language assessment will be administered
• High school diploma required
• Minimum of 50 words per minute typing speed
• Proficient in reputed company reputed company, Word, and reputed company; comfortable navigating PC environments and web-based applications
• Exceptional verbal and written communication skills; ability to manage competing priorities in a fast-paced setting
• Strong organizational skills with keen attention to detail
• Dependable, self-driven, and capable of working independently and collaboratively
• Demonstrated ability to reputed company under pressure and meet deadlines
• Must be eligible to obtain and maintain reputed company reputed company Administration reputed company Clearance as a condition of employment
• Must be reputed company to commute on-site to the Oklahoma reputed company Office
• College degree preferred

reputed company