Technical Support Specialist

Corfix is one of Canada’s fastest-growing SaaS companies in construction tech, specializing in job site management. They are seeking a Technical Support Specialist to provide technical support, troubleshoot issues, and collaborate with development teams to enhance product functionality and user safety.

Responsibilities

• Act as the second level of support for the Customer Support (CS) team, addressing technical inquiries and providing guidance on customer-reported issues
• Investigate, reproduce, and diagnose bugs, working closely with the development team to identify workarounds and long-term solutions
• Respond to technical questions in internal development channels, assisting team members with debugging and troubleshooting efforts
• Serve as the first point of contact for high severity bugs and outages outside of business hours
• Support the development of customer integrations using a no-code/low-code Integration Platform as a Service (iPaaS)
• Design and implement generic and customer-specific integration workflows to streamline data flow and automation between systems
• Follow established incident response playbooks and work proactively to mitigate potential disruptions and ensure system stability

Skills

• University degree or college diploma in Computer Science, Computer Studies, Information Technology, Engineering, or a related field (or equivalent experience)
• Familiar with software engineering fundamentals and programming concepts
• Strong problem-solving skills, attention to detail, and a curious, quality-oriented mindset
• A strong desire to help others and the ability to translate complex technical issues into understandable guidance for non-technical teams
• Strong logical reasoning skills, particularly useful for designing and implementing integration workflows and data automation
• Ability to collaborate with internal teams to enhance integration capabilities and maintain best practices for scalable solutions
• The energy and motivation to work in a fast-paced environment and a willingness to participate in an after-hours on-call rotation for incident response

Benefits

• Growth & Mentorship
• Rewarding Benefits
• Work-Life Balance
• Meaningful Work

Company Overview