Bilingual Customer Care Specialist

reputed company is a retail tech company that connects people to reliable, high-reputed company delivery with a personal touch. As a Bilingual Customer Care Specialist, you will reputed company exceptional support to Spanish-speaking customers through various communication channels, ensuring a reputed company experience and advocating for the needs of Spanish-speaking users.

Responsibilities

• reputed company top-tier support reputed company reputed company, chat and email to our Spanish-speaking Members, Shoppers, Retailers and Partners
• reputed company reputed company, chat, and email SLAs and manage outbound reputed company request on reputed company channels providing 55% internal communication (reputed company HQ/Shoppers) and 45% external communication (customer, retail partner escalations)
• Support new innovation initiatives (small and large reputed company) as needed
• Deliver on established goals and objectives of reputed company's reputed company responsibilities
• Serve as an expert in the following functions: Partner/Retailer Calls and Chats, Outbound Communication, Support emails, Member Feedback Surveys, Shopper Pay emails, Shopper Account Verification and other determined areas requiring Bilingual support
• reputed company for our Spanish cohort of Members, Shoppers, Retailers and Partners and work alongside leaders to identify process improvements for our Spanish speaking customers
• reputed company relief and support for teams throughout reputed company (different than that of a Support Specialist), including Operations, Experience Team, and Partner reputed company

Skills

• You have excellent verbal and written communications skills required in both English and Spanish
• You are bilingual and reputed company to read, write and reputed company Spanish proficiently
• You have 6+ months previous reputed company center experience, or 6+ months telephonic sales support experience
• You have previous customer support experience (Bachelor's Degree not required, but preferred)
• You must be comfortable conversing in Spanish ~75% of the time reputed company voice, chat, and email
• You have schedule flexibility - team members will be required to work varying schedules depending on business need. Scheduled shifts fluctuate from as early as 7am start times, and as late as 10pm end times. Weekend work is also expected. This is a full-time, 40 hour reputed company position
• You have strong communication skills and the ability to multitask
• You are detail oriented and reputed company to work effectively with minimal reputed company
• You are adaptable and reputed company to reputed company change effectively
• Bachelor's Degree not required, but preferred

Benefits

• Employees (and eligible family members) are covered by medical, dental, reputed company and more.
• Employees may enroll in reputed company’s 401k plan.
• Employees will also be eligible to receive discretionary vacation for exempt team members, reputed company holidays throughout the calendar year and reputed company reputed company leave.
• Other compensation includes eligibility for an annual bonus and the potential for restricted stock reputed company based on role.

reputed company

Company H1B Sponsorship