Customer Insights Analyst

MVP Health Care is on a mission to create a healthier future for everyone, and they are seeking a Customer Insights Analyst to join their team. The role involves analyzing claims data to identify trends that inform business strategy and assisting with rate development and operational duties.

Responsibilities

• Analyze claims data from various sources to identify trends and patterns
• Develop and implement data analysis techniques to gain insights into the health and behaviors of client populations
• Create reports and presentations to communicate findings to stakeholders
• Collaborate with cross-functional teams to recognize data-driven solutions to Quality and Health Management initiatives
• Conduct ad hoc analysis as needed to support client needs
• Configure and maintain automated file feeds to outside entities
• Determine rates for new and existing accounts based upon census, claims and other group information available
• Work cooperatively with sales and account management staff to understand account parameters, product strategy and competitive landscape
• Follow process outlined by team to ensure product and rating process and guidelines are followed
• Identify systems issues and works with system staff and management through to resolution
• Perform testing for annual formula updates and/or as needed for system upgrades and changes
• Respond to questions from sales and account management staff for brokers and RFPs in a complete and informative manner
• Perform other duties as assigned by management

Skills

• Bachelor's or Master's degree in Business, Health Care, Information Systems, Statistics, Mathematics, or a related field
• Strong analytical skills (SQL a plus) and business-minded
• Experience with data visualization tools (e.g., Tableau, PowerBI, Excel)
• Strong communication skills, both written and verbal
• Ability to work independently and collaboratively in a team environment
• Strong attention to detail and ability to manage multiple projects simultaneously
• Strong time management skills, attention to deadlines
• Ability to apply data governance to report requests based on business rules for specific clients
• Familiarity with health care industry a plus

Benefits

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being

Company Overview

Company H1B Sponsorship