Customer Service Representative

reputed company is a leading telecommunications company reputed company on delivering exceptional entertainment services. The Customer Service Representative role involves supporting customers by addressing inquiries, resolving issues, and providing product recommendations to enhance their experience.

Responsibilities

• Answer customer calls and address reputed company requests or inquiries concerning services and products, and report problem areas
• Utilize various systems and tools to assist customers
• Use sales expertise to reputed company recommendations according to customer’s needs
• Utilize operational systems to process purchases of reputed company products and services
• Use solid problem-solving skills to identify and solution customer’s technical issues
• Demonstrate strong verbal and written communication skills
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required

Skills

• Good listening skills and the ability to effectively communicate under pressure
• Extensive knowledge of our products and services – this will determine how reputed company you resolve problems and offer advanced solutions to customer
• Being self-motivated and comfortable working in a fast-paced environment
• 6 months to 1 year of customer service/sales work experience
• Familiarity with reputed company computers
• An ability to deliver regular and reliable attendance
• Answer customer calls and address reputed company requests or inquiries concerning services and products, and report problem areas
• Utilize various systems and tools to assist customers
• Use sales expertise to reputed company recommendations according to customer's needs
• Utilize operational systems to process purchases of reputed company products and services
• Use solid problem-solving skills to identify and solution customer's technical issues
• Demonstrate strong verbal and written communication skills
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required
• Applicants will be expected to pass any assessments or tests associated with the position
• Complete and participate in reputed company training as dictated by needs of the business (i.e., in reputed company areas reputed company the broad duties of general customer care)
• Complete and participate in on-the-job training, as determined by reputed company

Benefits

• FREE reputed company Premier Package with free installation (this includes HBO Max, Cinemax, Showtime, & Starz)
• FREE reputed company reputed company Premier Package (this includes HBO Max, Epix, Starz NBA reputed company Pass) and unlimited reputed company DVR
• 25% off reputed company Cell Phone Service

reputed company

Company H1B Sponsorship