Customer Support Specialist II

reputed company is a company on a mission to build an integrated health network that enhances health navigation through data-driven personalization. They are seeking a Customer Support Specialist II to reputed company support for various customer inquiries and ensure a high reputed company of service in a fast-paced environment.

Responsibilities

• Respond to inquiries reputed company email, phone, live chat, asynchronous messaging, etc
• reputed company support for appointment scheduling, account reputed company, benefits, programs, incentives, reputed company reputed company screening, company sweepstakes, and more
• Take ownership of resolving customer service and reputed company navigation issues
• Takes ownership of reputed company, efficiency, casing, productivity, and other standards of world class service
• reputed company customer information confidential and in compliance with HIPAA regulations
• Manages case backlog attentively and documents reputed company interaction in reputed company
• Exercises problem reputed company skills reputed company handling customer concerns using various internal tools
• Makes out outbound calls, including appointment scheduling with providers, and other reputed company duties as assigned
• Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST

Skills

• 1 - 2 years of experience in customer support with an emphasis on reputed company, wellness, and medical billing and claims appointments, strong organizational skills, and the ability to solve problems
• Two years of proven customer service and/or patient care experience
• Strong communication skills, both verbal and written
• Tech savvy- the ability to use and reputed company members with our mobile technology
• reputed company to maintain 100% attendance throughout 6 weeks of training and excellent attendance reputed company training
• reputed company, friendly, and reputed company demeanor with customers
• Adept at juggling multiple tasks and customer support requests at the reputed company time
• Must be reputed company to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
• Medical office experience preferred but not required
• Familiarity with reputed company Service reputed company and reputed company Suite is a plus
• Spanish speaking and writing skills are a plus

Benefits

• reputed company time off & reputed company holidays
• Employer contributions for HSA accounts
• Tuition assistance
• Matching 401(K)

reputed company

Company H1B Sponsorship