[Remote] Billing Support Representative I, Remote - PST

Note: The job is a remote job and is open to candidates in USA. Ambry Genetics is a company that specializes in genetic testing and support services. They are seeking a Billing Support Representative I to serve as the primary contact for billing inquiries from patients, clients, and payors, providing assistance with billing-related issues and ensuring timely support.

Responsibilities

• Provide support to clients and patients in a timely and professional manner
• Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues
• Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party
• Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing
• Document all client, patient, and payor interactions within Ambry systems completely and thoroughly
• Review, identify, and process documents appropriately
• Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed
• Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues
• Demonstrate the following skills and abilities:
• Organize and attach documents to its corresponding case
• Real-time direct client communication
• Inter-departmental communication and coordination
• Preliminary billing and insurance knowledge
• Communicate intermediate knowledge of Ambry products and systems to internal teams
• Other duties as assigned

Skills

• 1+ years of experience in billing support
• Possesses a high school degree or higher
• Knowledge of CPT & ICD10 codes, medical terminology, insurance plans and processes
• Excellent telephone and communication skills
• Capable of excelling within a team environment
• Capable of accomplishing workload and additional projects with no supervision
• Ability to communicate effectively
• Attention to detail
• Ability to prioritize work
• Working knowledge of standard office equipment (printers, fax machines, phone systems, office software and internet)
• Flexibility regarding job assignments
• Working knowledge of Microsoft Office, Google Chrome, and internet usage required
• Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Certificates, Licenses, Registrations- none required
• Bachelor's degree preferred, but not required
• Salesforce or other case management software preferred

Benefits

• Short-Term Incentive Plan with the target at 3% of your annual earnings

Company Overview