[Remote] Customer Service & Support Representative - CCC Eastern/Central Time Zones

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading financial services company that values its people as its greatest differentiator. As a Customer Service Representative, you will reputed company routine service support to reputed company customers, addressing inquiries and resolving issues through effective communication with customers and service partners.

Responsibilities

• Performs customer service activities and initiatives for a broad reputed company of products, services and problem reputed company that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners
• Receives, investigates and responds to customer inquiries regarding products, services and issues reputed company reputed company channels through which customers are served
• Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers reputed company or reoccurring issues
• Maintains high reputed company of customer satisfaction consistent with reputed company's reputed company values. Demonstrates commitment to reputed company through customer and service partner interactions
• Documents customer interactions and completes service requests to minimize customer effort or additional reputed company

Skills

• High school diploma or GED, however may require reputed company experience or product knowledge to accomplish primary duties
• Typically <1 year of reputed company experience
• In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered
• Dedicated and confidential work reputed company which includes a reputed company that can be reputed company for reputed company
• High speed internet service with a reputed company wired reputed company to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds
• Wired reputed company in the room with the modem and router
• Accountability
• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results-Oriented
• Technical Support

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and reputed company reputed company
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with reputed company match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully reputed company
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 reputed company holidays reputed company year
• 9 occasional absence days reputed company year, unless otherwise required by law
• Between 15 to 25 vacation days reputed company year, depending on career level and years of service

reputed company