[Remote] Part-time Client Care Coordinator

Note: The job is a remote job and is open to candidates in USA. Inside Real Estate is a fast-growing, independently-owned real estate software firm that serves as a trusted technology partner to over 500,000 top brokerages, agents, and teams. They are looking for a remote, part-time Client Care Coordinator to act as a liaison between their clients and potential home buyers or sellers, focusing on converting online leads into business opportunities.

Responsibilities

• Act as the first point of contact for all internet leads through texting and calling according to predefined processes
• Learn and utilize scripts that help determine key information like the lead’s home buying time frame, desired location, price point, interest in real estate etc
• Identify and take appropriate action based on if the lead is ready (or not) to speak with our client
• Utilize our CRM (Customer Relationship Management software) for documenting and logging interactions with potential home buyers/sellers
• Consistently follow up on all viable leads that are unresponsive, following predefined texting and calling plans
• Strive to achieve all measured goals which are focused on conversation quality, quantity, and conversion
• Collaborate with other Concierge team members to achieve overall team goals

Skills

• High school diploma or GED equivalent
• Be at least 18 years of age
• Pass a post offer, pre-employment background check
• Be authorized to work in the US
• Must be able to be stationary while sitting at a computer for long periods of time
• Quiet workspace that is conducive to successfully performing in the role in a remote capacity
• Typing speed of at least 30 WPM with 100% accuracy
• Tech savvy
• Personal computer (with webcam) with Google Chrome browser
• Secure internet connection (minimum of 40 mbps download, 10 mbps upload)
• This is a 100% remote role, but you must live in one of the following states to be considered: AK, AL, AR, GA, IA, ID, IN, KS, KY, LA, MI, MN, MS, MT, NC, NM, NV, OH, PA, SC, TN, TX, UT, WI
• 8 GB of RAM
• Intel i5/AMD Ryzen 5 processor
• Wired internet connection
• Experience with Google tools
• Experience with database management software or systems

Benefits

• $13/hour; paid weekly
• 401(k) plan - eligible to enroll on day one, with employer matching
• Growth opportunities
• Company culture that is guided by our core values that thrives on passion and innovation

Company Overview