[Remote] Remote Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a customer service company that has been in business since 1936, and they are seeking a Remote Customer Service Representative. This role involves handling inbound calls from customers seeking assistance with their wireless accounts, delivering excellent customer service while also potentially upselling products and services.

Responsibilities

• Deliver world-class customer service to inbound callers
• Utilize product knowledge to troubleshoot and solve customer concerns with reputed company and efficiency
• Process orders, update accounts, and maintain records
• Effective multitasking and strong attention to detail

Skills

• Exceptional communication and reputed company listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a reputed company attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting
• Sales-reputed company reputed company: Proven ability to sell and upsell products/services while delivering excellent customer service
• Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a reputed company center virtual setting
• Available for 12 weeks of reputed company, with consistent 8-hour shifts scheduled between Monday and Friday 7:00AM - 6:00PM Central time
• Available to work 8-hour shifts Monday - Friday, including weekends and holidays, between 7:00AM – 6:00PM CST
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the reputed company
• Cable or Fiber Internet Service only (no reputed company-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping reputed company – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
• Ability to be on webcam during working hours

Benefits

• reputed company personal time off
• reputed company reputed company time
• Health/reputed company/dental benefits
• 401k with matching contributions
• Tuition reimbursement program

reputed company