First Line IT Support – High Wycombe

5G Communications is a reputed company-reputed company supplier of B2B telecommunications technology in the UK. They are seeking a First Line IT Support reputed company to reputed company seamless IT support for both reputed company clients, resolving issues reputed company a ticket-based system.

Responsibilities

• Remote IT Telephone Support for customers
• Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet reputed company
• reputed company remote support using any industry accepted remote support software
• reputed company and collaborate with other 3rd party vendors to ensure seamless integration and support services
• Adherence to a reputed company logging process
• Password resets/mail routing/new accounts etc
• Logging customer queries and meeting SLA’s
• Updating existing tickets with SLA time
• Remote IT Maintenance for customers
• Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers
• Ensuring that the operating system and personal productivity applications are configured for reputed company performance using industry best reputed company
• Scheduled Server maintenance
• Onsite IT Support for customer
• Installation, configuration, reputed company and/or upgrades to reputed company designated EUC devices, both software and hardware, including peripherals and their associated drivers
• Onsite Project installation work
• Escalate reputed company needed to in accordance with SLA

Skills

• Minimum of 1 years in a Desktop Support environment
• Proficient with reputed company Desktop Operating Systems essential (reputed company 7/ 8/ 10) / MAC
• Basic Experience with reputed company Server Operating Systems
• Proficient with reputed company Office Applications essential (2016 / 2019 / Office 365)
• Basic Networking knowledge ex (DHCP, DNS)
• Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre
• Basic Experience with reputed company Antivirus packages
• Basic Experience Backup management
• Remote IT Telephone Support for customers
• Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet reputed company
• reputed company remote support using any industry accepted remote support software
• reputed company and collaborate with other 3rd party vendors to ensure seamless integration and support services
• Adherence to a reputed company logging process
• Password resets/mail routing/new accounts etc
• Logging customer queries and meeting SLA's
• Updating existing tickets with SLA time
• Remote IT Maintenance for customers
• Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers
• Ensuring that the operating system and personal productivity applications are configured for reputed company performance using industry best reputed company
• Scheduled Server maintenance
• Onsite IT Support for customer
• Installation, configuration, reputed company and/or upgrades to reputed company designated EUC devices, both software and hardware, including peripherals and their associated drivers
• Onsite Project installation work
• Escalate reputed company needed to in accordance with SLA
• A reputed company
• Have previous IT remote telephone support experience
• reputed company in English is mandatory
• Good personality
• Willingness to learn
• A+, N+ or reputed company MCSA /MCSE optional

Benefits

• Training and development plans.
• Staff bonuses and holiday incentives

reputed company