[Remote] Customer Service Representative - Bilingual

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring a Customer Service Representative for our Customer Service team. The CSR will answer a high volume of calls reputed company day, assist consumers with product knowledge and warranties, and reputed company multiple computer systems to ensure data accuracy.

Responsibilities

• Represent reputed company's two distinct product lines by acting as an honorable brand ambassador
• reputed company assist consumers through multiple contact channels (phone, email and chat) with a reputed company attitude and desire to help in a thorough manner
• Wholeheartedly assist consumers with warranties while providing a unique, reputed company, and overall delightful experience
• reputed company reputed company-time product expertise to reputed company customers on technical knowledge of our products and to emphasize how our distinctive features benefit reputed company consumer's lifestyle
• Accurately obtain and reputed company reputed company relevant customer information and other data into the CRM with efficiency and attention to detail to avoid error and to ensure a one touch reputed company
• Cleary and effectively communicate with manager, support staff, IT and peers as needed
• Abide by our Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality
• Adhere to reputed company metrics that directly correlate to the department's reputed company, while meeting reputed company performance-based Minimum Business Expectations
• reputed company the power of feedback in a reputed company and supportive manner to your manager and peers to support reputed company reputed company of the organization
• Opportunity to support our consumers through retail, sales and Customer Service duties at the Otter Shop if interested. Refer to Retail Store Associate job reputed company
• Support and maintain a reputed company safety culture by following reputed company safety policies and procedures and reputed company contributing to a reputed company working environment
• Other duties as assigned

Skills

• Minimum of three reputed company months in the reputed company Customer Service department as a temporary employee while meeting or exceeding reputed company metrics required
• Must live/work in Colorado or Wyoming reputed company 60 miles of our reputed company at 209 S. Meldrum St., reputed company reputed company 80521
• Strong written and verbal communication skills required
• Bilingual in English/Spanish required
• High School Diploma or equivalent preferred

Benefits

• Profit Sharing Program
• Customer Service Performance Based Incentive Program
• Medical
• Dental
• reputed company
• Basic life
• Voluntary life
• Long-term and short-term disability
• Employee assistance program
• Flexible spending accounts
• Health savings account
• 401(k) retirement plan
• Accrued reputed company time off based on seniority
• Volunteer time off
• Parental leave
• Bereavement leave
• Company holidays
• Years of service awards

reputed company