Clinician Support Representative

Freed is a company focused on improving clinician experience through AI technology. They are seeking an empathetic Clinician Support Representative to manage clinician interactions and drive projects that enhance user satisfaction with their products.

Responsibilities

• Support clinicians across chat, email, and live video — helping them understand and succeed with Freed’s AI tools
• Identify and own projects that improve clinician experience and product education at scale
• Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions
• Leverage Freed’s AI Agent to enhance efficiency and maintain a high-quality, human experience
• Create and refine help content, FAQs, and in-product education resources

Skills

• Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup
• Excellent written and verbal communication skills
• Strong product intuition and the confidence to propose and drive improvements independently
• Experience with Intercom or similar CRM/support tools
• Comfort working with AI-powered tools and workflows
• Ability to multitask and thrive in a fast-paced, evolving environment — including speaking directly with senior leadership in a flat organization
• Experience supporting clinicians
• Familiarity with healthcare software or EHR systems

Benefits

• Medical, dental, and vision coverage
• Unlimited paid time off
• Company-sponsored annual retreats
• 401(k) plan to support your long-term financial goals
• Commuter stipend for our San Francisco based employees

Company Overview