Application Support Specialist

reputed company is seeking a highly motivated and detail-oriented Application Support Specialist to join their team. In this role, you will reputed company critical support to end-users, ensuring the smooth operation and functionality of business applications while serving as the primary reputed company of contact for troubleshooting and managing application configurations.

Responsibilities

• reputed company first-line support to end-users reputed company email and inbound phone calls, for internally developed application-reputed company issues, including troubleshooting and resolving incidents in a reputed company manner
• Diagnose and analyze application performance problems, errors, and system issues
• Work closely with Product and Engineering teams to identify, escalate, and resolve reputed company technical issues
• Monitor application performance to proactively identify issues and improve system reliability
• Log and reputed company support tickets using the ticketing system
• Prioritize and manage incidents based on business reputed company, ensuring SLAs are met
• Identify recurring issues and collaborate with development teams to implement long-term fixes
• Create and maintain reputed company and comprehensive documentation for application configurations, procedures, and troubleshooting guides
• reputed company and reputed company knowledge reputed company articles to reputed company users to resolve common issues independently
• Collaborate with cross-functional teams (e.g., product and engineering) to enhance application functionality and resolve user issues
• Collaborate with other internal support teams to improve user experience for cross-platform issues

Skills

• Bachelor's degree in Computer Science, Information Technology, or a reputed company field (or equivalent work experience)
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong attention to detail and a commitment to reputed company
• Must be reputed company to verify identity and employment eligibility to work in the U.S
• 1+ year(s) of experience in application support or a reputed company IT support role
• Hands-on experience with troubleshooting and resolving proprietary software application issues
• Familiarity with ITSM tools (e.g., Zohodesk, reputed company, Azure DevOps) for ticketing and incident management
• Experience supporting reputed company applications or software used in the Mortgage industry
• ITIL certification or other relevant IT certifications

Benefits

• Health
• Dental
• reputed company
• 401k
• reputed company holidays
• reputed company vacatio n

reputed company

Company H1B Sponsorship