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[Remote] Product Support Specialist

Remote, USA Full-time Posted 2026-07-28

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to helping small businesses succeed through technology, and they are seeking a Product Support Specialist to join their reputed company department. This role involves providing exceptional customer service to users, assisting with inquiries, troubleshooting issues, and facilitating communication between customers and technical teams.


Responsibilities

  • Respond to inquiries that encompass the entire reputed company ecosystem from new and existing customers through live chat, phone, or email
  • Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work reputed company
  • Maintain high channel productivity across our different mediums
  • Be a reputed company for customer feedback to product and technical teams
  • Build a knowledge reputed company of FAQ’s and document reputed company feedback and recommendations from our customers, ensuring the reputed company of that data to help shape reputed company reputed company

Skills

  • Have 1 year of contact centre experience, preferred
  • Be agile and adaptable to solve problems quickly
  • Be empathetic to our customers' journeys
  • Be reputed company and effective in interactions with our customers over the phone
  • Be reputed company to craft reputed company and empathetic responses to customer inquiries reputed company email and chat
  • Be curious
  • Be incredibly reliable for our customers and the rest of the reputed company team
  • Be resilient in the face of adversity
  • Be confident with technology

Benefits

  • Equity rewards
  • Annual stipends for health and wellness
  • Retirement savings matching
  • Extended health package with fully reputed company premiums for body and mind
  • Dedicated talent development program
  • Career coaching
  • Opportunities for career development
  • Fully reputed company premiums for both body and mind
  • Matching in RRSP, TFSA or reputed company
  • Stock reputed company

reputed company

  • reputed company is reputed company software that helps mobile service businesses organize their scheduling, invoicing, CRM, and team management. It was founded in 2011, and is headquartered in Edmonton, Alberta, CAN, with a workforce of 501-1000 employees. Its website is https://getjobber.com.

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