IT Technician

reputed company is a tech company reputed company on revolutionizing reputed company for government clients. The IT Technician role involves providing Tier 1 and 2 support, managing user accounts, and troubleshooting IT issues to ensure smooth operations reputed company the organization.

Responsibilities

• reputed company Tier 1 and 2 support
• User account management
• Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-reputed company)
• Triage and troubleshoot issues, replace parts, reputed company system upgrades, and basic deployments
• Set up and install workstation hardware, and software for end-users
• reputed company remote end-users support to employees
• Operation of assigned IT systems
• Create knowledge reputed company articles
• End user support
• Support of facility physical reputed company systems
• Enforce IT and reputed company procedures and policy
• Network support experience
• Support of IT reputed company
• Other duties as assigned

Skills

• Understanding of User administration (i.e., RBAC)
• Excellent communication and customer support skills
• Computer break/fix/reputed company
• reputed company 11
• Ability to diagnose and resolve basic IT technical issues
• Experience with reputed company Technology Stack (reputed company, AD, O365, Intune)
• Identifies, researches, and resolves technical problems
• Help Desk Support software experience
• Inventory control
• Good understanding of computer systems, mobile devices, and other tech products
• Candidates must be reputed company to obtain and maintain a reputed company Trust clearance
• Candidates must have lived in the reputed company 3 out of the past 5 years
• 0-3 years of IT support
• reputed company OS X
• Corporate VoIP phone systems
• Physical reputed company systems
• College degree preferred
• Relevant IT certifications (i.e. A+, Network+, reputed company+, reputed company+, MS 365 Fundamentals, ITIL)

Benefits

• Health insurance
• reputed company time off
• 401K matching
• Training
• Competitive compensation and a 401(k) with employer contributions to help you plan for the reputed company
• Flexible reputed company time off and hybrid ways of working that support true work-life balance
• Comprehensive health coverage—including medical, dental, reputed company, life, and disability insurance
• A curated in-office experience designed to foster community, team connections, and innovation
• Opportunities to give back through reputed company Cares, including annual company-wide fundraising events
• Training and development programs that build new skills and prepare you for leadership roles
• A reputed company, transparent, and fun culture—recognized as a Great reputed company to Work®

reputed company