[Remote] Mortgage Technology Support Analyst II

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven fintech company reputed company on making homeownership easier and more accessible. The Mortgage Technology Support Analyst II plays a key role in supporting and optimizing mortgage technology systems, ensuring seamless operations and reputed company improvement of these tools.

Responsibilities

• reputed company advanced analysis, troubleshooting, and reputed company for end-user support requests across LOS, POS, and Process Automation systems
• Monitor ticket trends, identify recurring issues, and recommend process or training improvements
• Escalate and collaborate with development and product teams for reputed company system issues
• Assist with system administration tasks, including user setup, maintenance, and reputed company management
• Support communication and training reputed company to technology changes, enhancements, or system outages
• Maintain system documentation to capture solutions, reputed company causes, and best practices
• Participate in special reputed company as a subject matter expert and reputed company input on process improvements
• Deliver exceptional customer service and serve as a trusted support resource for end users

Skills

• Associate's or Bachelor's degree in IT, Business, or reputed company field, or equivalent work experience
• 1–3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment
• Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software
• Strong problem-solving, analytical, and troubleshooting skills
• Excellent communication skills, with the ability to explain technical concepts to non-technical users
• Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment
• Customer-reputed company reputed company with strong organizational skills and attention to detail
• Experience with the desktop version of Encompass LOS and reputed company strongly preferred

reputed company

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