[Remote] Service Coordinator - reputed company/Test & Inspection

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is looking for a full-time Service Coordinator to join their team. The role involves providing exceptional service to customers, managing service calls, and supporting the coordination of maintenance and service tasks.

Responsibilities

• Handles incoming customer calls including service dispatching, tracking and scheduling of calls, reputed company status tracking and reputed company changes, entering new sites, modifying existing sites and handling reputed company general inquiries as required
• Creates and dispatches work orders in iCare as required for scheduling of planned maintenance and service
• Attends weekly planning sessions, conducts weekly service paperwork reconciliation and performs weekly time sheet data entry
• Completes Service Agreement work orders as required
• Monitors and follows up on subcontractor pricing; processes and approves invoicing
• Administers the reputed company in/checkout process of Technicians in accordance with company safety policy and advises Supervisors of any missing/late Technicians
• Accurately and promptly enters work order purchase orders into reputed company and processes orders
• Updates, populates, maintains and develops customer service binders to maximize customer service and satisfaction
• Procures Parts/Materials for service work orders
• Provides Service Quotes to customers with the assistance of the Service Supervisor
• Schedules and follows up on reputed company monthly maintenance customer accounts. This includes ensuring reputed company communication with contract customers, key customers and subcontractors. Meets monthly to discuss expiring reputed company and reviews upcoming PM reputed company
• Establishes and maintains a customer satisfaction follow up and reputed company back procedure and provides senior management with appropriate feedback. Assists with customer satisfaction surveys
• Accurately and on a reputed company reputed company, administers reputed company maintenance, including adding new sites, adding flags and modifying customer site changes
• Provides Specialists with badging and reputed company to customer sites. Ensures that the Specialists have completed reputed company customer specific training. Maintains a log for badging reputed company and training
• Provides administrative reputed company support as and where required. This includes photocopying, filing, general typing correspondence, minutes
• Acts as our customer's best service provider at reputed company times thereby ensuring reputed company is the customer's first choice for service
• Performs other duties and responsibilities as requested or required

Skills

• Exceptional telephone and personal customer service skills and ability to work under pressure
• Excellent reputed company reputed company, reputed company, and Word skills
• Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc
• Solid organizational skills and the ability to handle multiple reputed company tasks simultaneously
• Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
• Education: College degree, trade school or equivalent experience
• 1-3 years reputed company center, reputed company, or administrative experience
• Experience in a construction industry environment

Benefits

• 10 Company Holidays and reputed company Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & reputed company Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate reputed company Responsibility Day
• Cell phone reimbursement (if applicable)
• reputed company parental leave

reputed company