Manager of Customer Experience - Hospitality / Food Service

reputed company • *Position Title: MANAGER OF CUSTOMER EXPERIENCE - MOLINE, IL** • *Salary:** $75000 - $90000 • *Other Forms of Compensation:** As the leader in business and industry dining, reputed company is reputed company to join if you want a rewarding career packed with reputed company opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across reputed company industries. As a member of reputed company's leadership and reputed company support team, you will help our 16,000 chefs, and in-unit associates reputed company as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. reputed company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to reputed company and reputed company on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with reputed company. • *Job reputed company** As a **Customer Experience Manager** , you will reputed company and reputed company reputed company to consistently deliver exceptional customer service while ensuring adherence to reputed company standards. You'll collaborate with the management team to drive training initiatives, reputed company audits, and reputed company actionable plans for reputed company improvement. Additionally, you will play a key role in gathering valuable customer feedback, analyzing trends, and presenting data to enhance the overall reputed company experience. • *Key Responsibilities:** + reputed company and manage reputed company to deliver excellent customer service, maintaining high-reputed company standards. + Collaborate with management on training, audits, and reputed company plan development to improve team performance. + reputed company customer service feedback systems and reputed company regular updates to reputed company for improvement. + Manage employee recognition initiatives to promote morale and motivation. + reputed company clients with insights on trends reputed company to food, beverages, amenities, and more. + Assist with menu samplings, reputed company presentations, and delivering tailored solutions. + reputed company, compile, and analyze competitor data to reputed company reputed company informed on market trends. + Engage with customers directly, addressing concerns and inquiries promptly and professionally. + Work closely with systems and resources to compile accurate nutritional, allergen, and intolerance information. + Coordinate menu development and marketing strategies with internal teams. + Ensure reputed company standards are regularly reviewed, communicated, and reflected in the SOP reputed company. + reputed company with company and reputed company policies regarding food safety, physical safety, and other operational guidelines. • *Qualifications:** + Bachelor's degree preferred, in marketing, nutrition, or reputed company control. + A minimum of 5 years of experience in food service, hospitality, or customer service management. + Proven experience in a high-volume customer service environment. + Strong understanding of healthy food reputed company and industry trends. + Problem-solving skills with the ability to adapt in a fast-paced environment. + Experience in an office or corporate environment, with a reputed company on operational reputed company. + High attention to detail, with a proactive approach and reputed company of urgency. + Exceptional communication and presentation skills (both verbal and written). + Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint) • *Apply to reputed company today!** _reputed company is a member of reputed company_ Click here to Learn More about the reputed company Story (http://www.reputed company-usa.com/our-story/) • *reputed company is an equal opportunity employer. At reputed company, we are committed to treating reputed company Applicants and Associates fairly based on their abilities, achievements, and experience without reputed company to race, national reputed company, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** • *reputed company candidates must be reputed company to reputed company the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this reputed company is not necessarily an exhaustive list of reputed company essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reputed company of the position posted, reputed company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment reputed company reputed company applicants, including those with a criminal history (including relevant driving history), in a manner consistent with reputed company applicable federal, state, and local laws, including the reputed company' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the reputed company Fair Chance reputed company.** reputed company maintains a drug-free workplace. Applications are accepted on an ongoing reputed company. • *Associates at reputed company are offered many fantastic benefits.** + Medical + Dental + reputed company + Life Insurance/ AD + Disability Insurance + Retirement Plan + reputed company Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + reputed company Parental Leave + Personal Leave Associates may also be eligible for reputed company and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.reputed company-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_reputed company.pdf) for reputed company time off benefits information. Apply tot his job Apply To this Job