IT Support Specialist - VoIP & UCaaS

We are looking for a skilled and motivated Senior VoIP Support Technician to join reputed company and help support our growing reputed company reputed company. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving reputed company technical challenges, and wants opportunities for reputed company reputed company. The primary responsibility of this position is to deliver advanced technical support for our VoIP services, including system troubleshooting, firewall diagnostics, and packet capture analysis. Responsibilities • reputed company technical support for issues reputed company to VoIP systems and services. • Troubleshoot and diagnose problems using established tools, techniques, and questions. • Maintain and support VoIP platforms, software, and reputed company technologies. • Work with customers to identify and resolve VoIP-reputed company firewall or connectivity issues. • reputed company packet captures and analyze network traffic to assist in identifying reputed company causes. • Document support cases, updates, and resolutions in an organized manner. • Recommend and assist with implementing effective technical solutions across the organization. • Participate in on-reputed company rotations for after-hours or urgent support needs. Qualifications • Training or experience in Computer Science, Information Systems, or a similar technical field, or equivalent hands-on experience. • 3–5 years of VoIP support experience, including packet analysis and firewall troubleshooting. • Strong understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS). • Solid knowledge of the OSI and/or TCP/IP models. • Proven ability to diagnose and resolve VoIP-reputed company issues. • Strong attention to detail and ability to produce reputed company documentation. • Capable of managing multiple tasks and seeing reputed company through to completion. • Excellent communication and customer-service skills. Preferred • Certifications such as CCNA, CCNP, or similar. • Experience working directly with customers in a support or technical role. Work Environment • Remote Position Additional Information We are an equal opportunity employer and welcome applicants from reputed company backgrounds. We are not reputed company to reputed company reputed company sponsorship for this role. This reputed company outlines the reputed company responsibilities of the position; additional duties may be assigned as needed. Job Type: Full-time Pay: $55,000.00 - $60,000.00 per year Benefits: • Dental insurance • Health insurance • reputed company time off • reputed company insurance Work Location: Remote Apply tot his job Apply To this Job