Experienced Remote Call Center Customer Service Representative – Delivering Empathy and Support to Those Affected by Negligence

Welcome to arenaflex

At arenaflex, we are dedicated to making a positive impact on the lives of Americans who have suffered or lost loved ones due to negligence. Since our inception, we have been committed to educating and supporting individuals affected by the harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope and providing them with the necessary resources to navigate complex situations. As a remote call center customer service representative, you will play a vital role in connecting with individuals who have been impacted and guiding them through the process of potentially qualifying for compensation.

Job Overview

We are seeking a highly skilled and compassionate remote call center customer service representative to join our team. As a representative, you will be responsible for connecting with individuals who have expressed interest in our services and determining their eligibility for compensation. This role requires excellent communication and interpersonal skills, as well as the ability to multitask and work in a fast-paced environment. If you are a motivated and empathetic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Connect with individuals who have filled out a form to determine their eligibility for compensation, utilizing an automated dialer to manage a high volume of connections
• Speak with 40-50 callers per day, with 1-5 callers potentially qualifying for compensation, and provide them with accurate and empathetic support
• Multitask by listening, answering questions, and viewing multiple windows to ensure seamless communication and data entry
• Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
• Utilize phone software (VICI) and our Proprietary Customer Relationship Database (CRM) to accurately manage customer interactions and follow scripts as appropriate
• Participate in training and other learning opportunities to expand your knowledge of the position and stay up-to-date on industry developments
• Adhere to all company policies and procedures, ensuring compliance and maintaining the highest level of customer service
• Assist with other projects as needed, demonstrating your flexibility and willingness to contribute to the team's success
• Troubleshoot and problem-solve basic IT issues, ensuring minimal downtime and maximizing productivity

Requirements

To be successful in this role, you must:

• Reside in the State of Florida or New Jersey, with a quiet, distraction-free space to work
• Have a reliable, hardwired desktop or laptop PC (with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU) and high-speed internet (with a minimum of 50Mbps download and 100MBps upload)
• Utilize a reliable, noise-cancellation headset that is wired via USB (such as a gaming headset with a mic)
• Have a strong background in a call-center environment and sales-focused experience, with a minimum of 2+ years of phone sales and customer service experience
• Possess excellent verbal and written communication skills, as well as strong interpersonal and customer service skills
• Demonstrate competitive spirit, working as a team player while also being motivated by performance-based pay
• Be available to work 40+ hours per week, with the ability to manage appointments and other responsibilities during earned vacation days or outside business hours

What We Offer

At arenaflex, we are committed to providing our employees with a comprehensive benefits package, including:

• Health insurance, vision, and dental coverage, ensuring your well-being and that of your loved ones
• Paid holidays and paid time off (PTO), allowing you to recharge and pursue your passions
• Eligibility for overtime outside of the training period, providing opportunities for additional income and professional growth
• A competitive salary range, starting at $17.31/hour, with commissions and bonuses that can increase your total compensation to $33.00+/hour (or $70,000+ per year)

Hours of Operation

As a remote call center customer service representative, you will work a full-time schedule of 40 hours per week, with the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM to 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training schedule: Monday-Thursday, 9:00 AM to 5:00 PM Eastern, and Friday, 8:30 AM to 4:30 PM Eastern

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a remote call center customer service representative, you will have access to ongoing training and learning opportunities, ensuring that you stay up-to-date on industry developments and best practices. Our performance-based pay structure also provides opportunities for professional growth and increased earning potential.

Company Culture

At arenaflex, we pride ourselves on our positive and supportive company culture. We believe in fostering a work environment that is collaborative, inclusive, and respectful, where employees feel valued and empowered to make a difference. As a remote call center customer service representative, you will be an integral part of our team, working together to deliver exceptional customer service and make a positive impact on the lives of those we serve.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a remote call center customer service representative at arenaflex, you will have the chance to make a real difference in the lives of those affected by negligence, while also growing your career and earning a competitive income. Don't miss out on this opportunity to join our team and be part of a company that is dedicated to making a positive impact. Apply today and take the first step towards a rewarding and challenging career with arenaflex!