Operations Analyst, Workforce Identity

Job Description: • Monitor and maintain availability of identity platforms such as Microsoft Entra ID, Okta, and Active Directory • Process access requests, troubleshoot identity-related issues, and resolve incident tickets within SLA • Deploy and manage PAM solutions to secure administrative accounts and enforce least-privilege principles • Ensure adherence to internal security policies and regulatory requirements (e.g., SOX, GDPR) • Support automation initiatives for identity workflows and reporting • Work closely with IT, Security, and HR teams to align operational activities with business needs • Track system health, generate operational metrics, and maintain audit-ready documentation Requirements: • 4 + years of experience in Identity & Access Management operations or related IT support roles • Hands-on experience with identity platforms such as Microsoft Entra ID, Okta, and Active Directory • Familiarity with Privileged Access Management tools (e.g., CyberArk, BeyondTrust) • Strong troubleshooting skills and ability to resolve identity-related incidents • Understanding of compliance frameworks and security best practices • Excellent communication and customer service skills • Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience) Benefits: • F5 maintains broad salary ranges for its roles • May also offer incentive compensation • Bonus opportunities • Restricted stock units • Benefits can be found at: https://www.f5.com/company/careers/benefits Apply tot his job Apply To this Job