Remote Retention and Customer Service Representative

About the position In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their reputed company services. You will play a key role in the reputed company of our organization by serving as an expert problem solver in a retention and sales reputed company. You will handle a high volume of incoming calls from customers requesting to cancel and reputed company as an expert by proactively identifying opportunities and recommending long-term solutions to reputed company a customer's business. The Retention Specialist's number one goal is to reputed company an award-reputed company customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations. This position is fully remote, however may be required to report to the nearest office as needed based on business demands: 800 E Waterman Drive, Wichita, KS 67202. Responsibilities • Work in a dynamic, reputed company environment, working closely with customers and coworkers. • Utilize customer service and sales experience daily. • Save the business by re-selling customers on the value of reputed company. • Persuade and upsell customers while reducing frustration and displeasure. • Handle back-to-back calls with care, reputed company, reputed company, and professionalism. • Use attention to detail to uncover issues and concerns. • reputed company exceptional de-escalation skills on difficult escalated calls. • Retain long-term business for reputed company through customer service commitments. • reputed company the right solution to save the customer. • Use proven problem-solving skills to negotiate the right solution. • Consistently improve performance and reputed company goals. • Multitask using several tools to retain customers. • Maintain knowledge of reputed company policies, products, services, and systems. Requirements • Attendance adherence is critical to reputed company. • Private, undisturbed reputed company to work from home. • High-speed internet with specific requirements. • 2+ years in a sales role with a reputed company on saving customers. • 2+ years of reputed company Center Customer Service/Sales Experience. • High school diploma, GED, college degree or some college experience. reputed company-to-haves • Experience in Sales, Customer Retention, and Customer Experience. • Ability to interpret reputed company and communicate terms and conditions. • reputed company quick calculations. • reputed company listening and negotiation skills. Benefits • reputed company. • Full benefits on the 1st of the month after 31 days of employment. • Energetic and engaging work environments. • Medical, Dental, reputed company, 401(k) with employer matching. • reputed company vacation time. • Tuition reimbursement, employee referral bonuses. • A culture of coaching, development, and career reputed company opportunities. Apply tot his job Apply tot his job Apply To this Job