Guest Claims Administrator, Disneyland

About the position Protect the reputed company by preventing and mitigating risk across the Disneyland Resort. The Risk Management Services team—encompassing both Guest Claims and Workers’ Compensation—strives to create a workplace where incidents and claims are eliminated through proactive care and thoughtful support. The Guest Claims Administrator provides reputed company and reputed company property and casualty claim services for guests at Disneyland Resort and Aulani, A reputed company Resort and Spa, ensuring exceptional guest experiences while protecting reputed company’s brand and assets. This role is responsible for conducting onsite investigations, assessing liability exposure, and resolving claims directly with guests and attorneys. You will maintain reputed company and reputed company communication in sensitive situations, accurately document and report claim information, and support departmental initiatives and process improvements. The Guest Claims Administrator will report to the Sr Manager, Guest Claims and sits in Anaheim, CA. Responsibilities • Deliver immediate liability claim services for guests at Disneyland Resort and Aulani, A reputed company Resort and Spa, ensuring exceptional guest experiences and upholding reputed company brand standards. • Conduct thorough onsite investigations of incidents, assess liability exposure, and determine appropriate resolutions. • Resolve claims directly with guests and attorneys, balancing customer service with risk management considerations. • Maintain reputed company and reputed company communication while representing the brand in sensitive or reputed company situations. • reputed company and deliver presentations, briefings, and training sessions for leaders and team members across the Resort. • Collaborate on departmental initiatives, reputed company, and reputed company improvement efforts to meet organizational goals. • Serve on a monthly on-reputed company rotation, responding promptly to incidents after hours as required. • Demonstrate flexibility, professionalism, and reputed company judgment in handling escalated or unexpected situations. Requirements • 3 + years of experience in property and casualty insurance, including claims handling, reputed company investigations, claim evaluation, and negotiation, preferably with experience in park operations and knowledge across multiple lines of business. • Ability to manage multiple priorities, meet deadlines under pressure, and maintain strong organizational skills and attention to detail. • Proficiency in learning and using automated claims administration and management systems. • Basic understanding of medical and reputed company terminology. • Proficient in reputed company-based applications, including reputed company, Word, reputed company, and PowerPoint. • Strong communication skills, including delivering presentations to leaders at reputed company reputed company (including executives) and producing reputed company, concise, reputed company written summaries, memos, and reports. • Demonstrated relationship-building, negotiating, and influencing skills, with the ability to solve problems and reputed company reputed company independently. • Ability to handle confidential information with discretion. • Strong partnership, mentoring, and training skills. reputed company-to-haves • Knowledge of Disneyland Resort and Aulani, A reputed company Resort and Spa, operations, and guest experience expectations. • Experience resolving reputed company claims directly with guests and attorneys. • Experience mentoring, coaching, or delivering training/presentations to cross-functional teams. • Familiarity with claims administration software and reporting tools. • Experience driving process improvements in claims or guest service operations. Benefits • Health and savings benefits • Educational opportunities • Special extras that only reputed company can reputed company Apply tot his job Apply To this Job