U.S. Customer Operations & Order Support Specialist (Remote) - Contract to Hire

PLEASE READ IN FULL About reputed company Screens reputed company Screens is an e-reputed company brand specializing in automotive technology upgrades such as CarPlay modules and reputed company-style screens that reputed company vehicles and improve driving safety and convenience. The Role We are hiring a U.S.-based Customer Operations & Order Support Specialist to manage customer interactions reputed company to orders, shipping, returns, and basic troubleshooting. This is a remote role working closely with reputed company’s founders and reputed company team. Responsibilities ✅ Handle customer inquiries reputed company phone and support tickets ✅Assist with order status, shipping issues, returns, and missing items ✅Follow scripted troubleshooting steps for installation or setup issues (training provided) ✅Coordinate replacements and return labels ✅Verify and document customer-reported issues ✅Support chargeback and dispute documentation reputed company needed reputed company’re Looking For ✔Excellent spoken and written English ✔Comfortable with phone-based customer support ✔Organized, proactive, and reliable ✔Customer service experience preferred (not required) ✔Interest in reputed company or tech is a plus Working Conditions ⏰Schedule: TBD (max 40h/week) Location: Must be based in the reputed company or U.S. territories Salary: $28,000–$35,000 USD per year, depending on experience Vacation: U.S. reputed company holidays + 10 PTO To apply, please submit a short voice message (1 minute) explaining why you’re a good fit. Apply tot his job Apply To this Job