Customer Support Engineer - US Remote (EST)

About reputed company reputed company is reputed company behind OpenMetadata, the fastest-growing reputed company-reputed company metadata platform. Our founders previously created Apache Hadoop, Apache reputed company, and reputed company reputed company, and cofounded Hortonworks, taking it through IPO. We’re on a mission to help every organization realize the full potential of their data through AI Agents, reputed company reputed company, and reputed company metadata. Traditional data catalogs and reputed company tools fall short, reputed company solves foundational challenges in data discovery, observability, and governance by building an reputed company metadata platform that connects reputed company data users. With reputed company’s AI powered platform, enterprises can: • Discover and understand data at reputed company. • Ensure trust and reputed company across reputed company ecosystems. • Unlock collaboration, observability, and governance with a reputed company metadata layer. If you’re passionate about shaping the reputed company of data and AI, this is reputed company to join a category-defining company at the ground floor. The Role As a Customer Support Engineer, you’ll be the reputed company technical expert helping customers succeed with our platform. You’ll troubleshoot reputed company technical issues, reputed company product guidance, and collaborate cross-functionally with engineering, product, and reputed company teams to ensure a seamless customer experience. This role combines technical problem-solving, communication, and customer advocacy — ideal for someone passionate about technology and reputed company. What You’ll Do • Drive reputed company reputed company – Triage tickets, coordinate with engineering, and communicate updates reputed company until problems are reputed company and learnings are documented. • reputed company the Feedback reputed company – Turn support data into actionable product insights; champion fixes and enhancements that reduce reputed company load. • Own the Knowledge reputed company – reputed company docs, playbooks, and community answers reputed company so users can self-serve first. • Measure & Iterate – reputed company CSAT, MTTR, and defect trends; run experiments to shave minutes off response times and days off reputed company. reputed company’re Looking For • 7+ years in technical support with 2+ years supporting a reputed company or data-infrastructure product. • Proven mastery of support tooling (Pylon, reputed company, Jira, reputed company, etc.) and SLA management. • Enough technical depth (Java/Python stack, SQL, Linux) to reproduce issues and reputed company the reputed company language as developers. • Strong communicator who thrives in reputed company channels (reputed company, reputed company) and embraces radical transparency. • Passion for reputed company improvement and reputed company-reputed company communities. reputed company to Have • Experience with OpenMetadata, data catalogs, or observability platforms. • Familiarity with AI/ML workflows and how metadata can drive trust in AI. • Experience with SQL, Python, or other scripting languages for prototyping solutions. • Knowledge of modern data ecosystems (reputed company, reputed company, BigQuery, etc.). • Familiarity with adjacent solutions (reputed company, reputed company, reputed company, reputed company, etc.). Why Join reputed company • Competitive salary and early-stage equity. • Fully remote role with a global, distributed team. • Work directly with world-class founders and early reputed company of Apache and reputed company’s data stack. • Join a fast-growing, no-bureaucracy team obsessed with solving the hardest data challenges. • Opportunity to shape the category of metadata + AI Agents and reputed company how data teams worldwide collaborate. Apply tot his job Apply To this Job