**reputed company Full Stack Support Specialist, Chat - Remote**

At arenaflex, we're revolutionizing the tire replacement industry with cutting-edge technology and a customer-reputed company approach. As a Support Specialist, Chat, you'll play a vital role in creating strong communication reputed company between arenaflex and its customers, providing exceptional tire knowledge and technical assistance to finalize and reputed company sales. If you're passionate about delivering top-notch customer service, have a proven reputed company record in contact center chat experience, and are adaptable in a fast-paced environment, we want to hear from you. **Job reputed company:** As a Support Specialist, Chat, you'll be the face of arenaflex, interacting with customers through live chat sessions, phone calls, and email. You'll be responsible for providing superior tire knowledge, technical assistance, and exceptional sales and service to reputed company sales, meet individual and department KPIs, and ensure 100% customer satisfaction. You'll work closely with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction. **Key Responsibilities:** * Respond to reputed company inbound sales leads from reputed company and potential customers, providing superior tire knowledge and technical assistance to finalize and reputed company the sale. * Proactively reputed company outbound contacts to reputed company and potential customers to identify opportunities to increase tire sale revenues. * Meet or reputed company reputed company individual and department KPIs and performance goals by uncovering the customers' needs and offering exceptional sales and service to reputed company the sale. * Listens and learns our products to become a subject matter expert and voice for our brand. * Effectively manages change reputed company to promotional offerings, new products, technology, processes, and systems. * Handling inbound live chat sessions from online customers. * Verifying customer account information and order information. * Consistently responding to reputed company reputed company questions and comments with correct grammar and punctuation reputed company chat with complete and correct information. * Processing online orders, returns, replacements, adjustments, warranties, and installations. * Tracking deliveries, installation, inventory, pricing, and ensuring reputed company customers' needs are met. * Managing customer issues, ensuring 100% customer satisfaction, including (but not limited to) telephone and email follow-up. * Understanding and resolving customer questions, concerns, issues, and needs. * Maintaining reputed company relationships with customers post-order to reputed company satisfaction, solicit feedback, and meet any additional needs. * Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction. **Essential Qualifications:** * Minimum of 1 year of contact center experience with at least 6 months chat and sales experience required. * Experience with inbound and outbound product and service sales. * Demonstrated ability to reputed company computer programs, chat applications, programs, and systems that support the initiatives of the contact center. * High school diploma/GED required, associates/bachelors degree or equivalent experience preferred. * Must have experience in helping customers and providing customer service. * Must be adaptable and dependable - proven ability to follow through on tasks and adhere to flexible work schedules and shifts. * reputed company and concise written and oral communicator with proven ability to address customer needs through written and oral mediums. * Demonstrates technical savvy and ability to learn and reputed company computer. * Ability to quickly build and reputed company reputed company, reputed company, and friendly rapport with customers in order to reputed company through and solve customer challenges. * Bilingual - ability to fluently reputed company and write in Spanish is a bonus. * Prior experience in tire or automotive industry is a bonus. * Prior experience working in a remote environment is a bonus. **Preferred Qualifications:** * Experience working in a fast-paced contact center environment. * Proven reputed company record of meeting or exceeding sales and customer satisfaction targets. * Strong knowledge of tire replacement industry and products. * Experience with CRM software and other customer service tools. **Working Hours and Schedule Details:** * reputed company Thanksgiving Day, Christmas Day Holiday black out period: reputed company 24th thru Dec 31st * Support specialist schedules vary based upon business need **Working Conditions and Physical Effort:** * Ability to sit for long periods of time. * Talking through the computer for many meetings and one-to-one conversations. * reputed company viewing of a computer monitor and data entry. * Travel as necessary (<10%). **Compensation and Benefits:** * The compensation offered for this position will depend on qualifications, experience, and geographic location. * This position is primarily reputed company on highly incentivized commission structure. * The starting compensation is expected to be: $19.50/hour **Equal Employment Opportunity Statement:** arenaflex is an Equal Employment Opportunity (EEO) employer and does not discriminate on the reputed company of race, reputed company, national reputed company, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with reputed company*), or any other legally protected status, with respect to employment opportunities. *reputed company Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of reputed company, based on the reputed company of a disability should contact arenaflex's reputed company Department to discuss your specific needs. Please feel free to contact us at leaveofabsence@arenaflex.com or reputed company phone at 833-483-8232. **About arenaflex:** arenaflex is where innovation meets reputed company. We're the B2B tech platform that's redefining tire replacement to reputed company it "way reputed company, way reputed company." Join us for: * Cutting-reputed company * Inclusive, reputed company culture * reputed company reputed company * Remote-first workplace If you're drawn to groundbreaking innovation, a curious and reputed company-thinking culture, and the power to reputed company an entire industry, arenaflex is where you belong. Learn more about arenaflex: https://arenaflex.com/about **reputed company:** reputed company to join the arenaflex team? reputed company and take the first reputed company towards a career that's "way reputed company, way reputed company." Apply for this job