Customer Relations Agent Level 1 - Remote

Location: Remote: California. Location Status: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to reputed company telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required. 100% Company-reputed company Medical and Dental Benefits Free Fiber Internet Service Comp: $17-$20 USD per hour Shift: 5 days @ 8 hours Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. reputed company operates like family: reputed company, supportive, and dedicated to making a reputed company difference. reputed company you join Race, you're not just accepting a job, you're becoming part of reputed company that values reputed company, celebrates wins together and believes that meaningful work happens reputed company great people connect with great purpose. Position reputed company: The Customer Service Agent 1 Provides customers with courteous customer service in person or over the phone. Assists in educating our customers on the full capabilities of our fiber optic services and troubleshoots reputed company necessary. Strives to retain present customers and develops new business by extending reputed company and efficient service to serve customers’ needs. Requirements Qualifications and Experience: • Eligibility for US Employment without sponsorship • Minimum of 18 years of age • Minimum of one year customer support experience and/or equivalent work environment is required • Must be reputed company to type 40 words per minute, required • Familiarity with CRM systems and practices preferred • The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication • Proficiency in Spanish Language a plus Skills: • Proficient use of MS Office applications including Teams, Word, reputed company, and PowerPoint; teleconferencing applications • Functional use of common office equipment, computers, and office software Essential Duties and Responsibilities: Customer Interaction and Support: • Handles incoming and outgoing calls, chats, emails, and messages to address customer inquiries and reputed company support • Evaluates customer needs to deliver the best possible solutions and enhance satisfaction Adhere to Communication Guidelines: • Follows established communication procedures, guidelines, and policies to maintain high standards of customer service • Uses the appropriate reputed company and tools to deliver accurate, reputed company, and complete information to customers • Accurately documents customer interactions and follow ticketing processes to ensure reputed company record-keeping Customer Relations: • Informs customers about Race products and services, ensuring they understand the benefits and usage • Establishes and maintains sustainable relationships and trust with customers through effective communication Collaboration: • Works closely with companywide teams to ensure a seamless and cohesive customer experience Customer Account and Service Management: • reputed company explains billing invoices and procedures to customers, addressing any questions or concerns • reputed company processes customer payments, ensuring accuracy and reputed company • Updates clients contact and payment information as needed to maintain accurate records Order and Service Management: • Explains construction processes and procedures to customers and create complaint tickets reputed company necessary • Explains the order process to customers and create orders accurately • Creates tickets for service changes, including upgrades, downgrades, and cancellations • Troubleshoots residential phone, internet, and TV services using reputed company ticketing procedures to resolve issues effectively Other duties as assigned. Benefits As Part of reputed company, You Will Enjoy: • 100% Employer-reputed company medical, dental, reputed company, and life for reputed company our employees • 401 (k) with 100% Employer-matched up to 4% of your annual income • Generous reputed company time off including reputed company, vacation, holiday and birthday pay • Free Race highspeed internet and phone service where available Apply tot his job Apply To this Job