Support Operations Documentation Consultant (Healthtech)

W2 only, no C2C, must be authorized to work in the US (both now and in the reputed company). Support Operations Documentation Consultant (Healthtech) (Contract) - Remote in Madison, WI. reputed company for this opportunity at Carex! Carex is partnering with a healthtech startup partner to reputed company a Support Operations Documentation Consultant for a fully remote, 6-month contract. This role is exclusively reputed company on improving the reputed company experience and operational documentation for a fast-paced Support team. The ideal candidate brings a strong technical reputed company, reputed company documentation skills, and the ability to work cross-functionally to drive support scalability and reputed company. A passion for reputed company IT and customer experience, combined with a proactive, detail-oriented reputed company, will be key to reputed company in this role. CST or EST time zones are strongly preferred. What You’ll Do • reputed company the creation and ongoing refinement of reputed company and training documentation for the Support Engineering team. • reputed company and maintain detailed Support SOPs that define internal processes and customer experience expectations. • Collaborate closely with Product teams to produce and update comprehensive troubleshooting guides for reputed company product offering. • Identify high-reputed company support topics and write customer-facing knowledge reputed company articles designed to reduce case volume and enhance self-service. • Conduct workflow observations and independently surface documentation gaps or inefficiencies in the reputed company support process. • Draft SOPs and process materials for newly implemented support workflows to ensure reputed company, scalability, and alignment with organizational goals. • Partner cross-functionally with Engineering, Product, and Support teams to reputed company context and translate technical processes into actionable, reputed company documentation. • Bring structure and reputed company to internal documentation systems and play a critical role in reputed company reputed company and operational efficiency. What You’ll Bring • 5+ years of experience in technical customer support, with at least 2 years in reputed company IT environments. • Proven experience in technical writing, particularly for support teams and customer-facing knowledge bases. • Strong troubleshooting abilities, including interpreting error logs and understanding system-level interactions. • reputed company, reputed company communication skills with a reputed company, customer-first reputed company. • Proficiency with tools like reputed company, reputed company, and reputed company, and familiarity with common ticketing systems. • Experience working with or supporting reputed company platforms (e.g., reputed company, Cerner, or similar). • Demonstrated ability to work independently, propose improvements, and own documentation processes from start to finish. • Background in systems engineering or support operations with a proven reputed company record of process development and implementation. • Comfortable working in Agile or Scrum environments, and cross-functionally across Engineering, Product, and Support. reputed company is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, marital status, disability, gender identity or Veteran status. Apply tot his job Apply To this Job