[Remote] Best Buy Business - Vertical Service Project Management

Note: The job is a remote job and is open to candidates in USA. Best Buy is committed to enriching lives through technology and is seeking an Associate Manager of Vertical Services Project Management. This role involves leading a team of Project Managers to ensure effective service deployments across various verticals while improving operational processes and performance metrics. Responsibilities • Lead, coach, and develop a growing team of Project Managers • Set clear expectations, workflows, and accountability standards • Establish scalable onboarding, training, and operating norms • Standardize processes for complex, multi-site deployments • Identify and resolve execution bottlenecks impacting speed, quality, or consistency • Ensure effective management of overlapping SLAs and escalations • Improve tools, documentation, and systems of record • Partner with Vertical Sales Leaders to enable services growth • Act as senior escalation point for DAT, IT, franchisees, and corporate partners • Ensure alignment between sales, project management, and field operations • Define and track KPIs for execution performance and team capacity • Forecast workload and utilization • Provide actionable insights to Geek Squad Field Leaders and Support Teams • Project Managers own end-to-end coordination of complex deployments, including site readiness and change management, scheduling and product coordination, agent and partner support, permitting and compliance, deployment scheduling, and system-of-record updates. They ensure agents are equipped, materials arrive on time, and post-deployment requirements such as core returns are completed and validated Skills • Lead, coach, and develop a growing team of Project Managers • Set clear expectations, workflows, and accountability standards • Establish scalable onboarding, training, and operating norms • Standardize processes for complex, multi-site deployments • Identify and resolve execution bottlenecks impacting speed, quality, or consistency • Ensure effective management of overlapping SLAs and escalations • Improve tools, documentation, and systems of record • Partner with Vertical Sales Leaders to enable services growth • Act as senior escalation point for DAT, IT, franchisees, and corporate partners • Ensure alignment between sales, project management, and field operations • Define and track KPIs for execution performance and team capacity • Forecast workload and utilization • Provide actionable insights to Geek Squad Field Leaders and Support Teams • Project Managers own end-to-end coordination of complex deployments, including site readiness and change management, scheduling and product coordination, agent and partner support, permitting and compliance, deployment scheduling, and system-of-record updates • Ensure agents are equipped, materials arrive on time, and post-deployment requirements such as core returns are completed and validated Benefits • Competitive pay • Generous employee discount • Financial savings and retirement resources • Support for your physical and mental well-being Company Overview • Best Buy is a multinational retailer of technology and entertainment products and services offering consumer electronics and more. It was founded in 1966, and is headquartered in Bloomington, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.bestbuy.com/. Company H1B Sponsorship • Best Buy has a track record of offering H1B sponsorships, with 168 in 2025, 159 in 2024, 185 in 2023, 181 in 2022, 180 in 2021, 66 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job