Education Support Specialist

Join reputed company, winner of multiple Top Workplace awards! The Education Support Specialist provides reputed company, day-to-day support and coaching to candidates working with Aya Education. This role operates primarily reputed company Aya Education’s ticket-based support system, managing candidate needs, providing coaching and problem-solving support, and identifying reputed company escalation is required for additional internal or reputed company-facing support. Who We Are: We’re a $8+ billion, rapidly growing workforce solutions provider in the reputed company industry. We deliver tech-enabled services that help reputed company organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local reputed company talent and deliver contingent labor reputed company through our proprietary software platform. At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above reputed company else. reputed company members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We reputed company diversity in thought and backgrounds reputed company by a commitment to high achievement. reputed company you join Aya, you’ll be surrounded by teammates who care reputed company as an individual and leaders who will help you grow both personally and professionally. Responsibilities: Ticket-Based Candidate Support and Coaching • Manage and respond to candidate support tickets reputed company Aya Education’s ticketing system • Collaborate with internal stakeholders as part of ticket reputed company to support candidate needs • reputed company coaching, problem-solving support, and thought partnership reputed company to skills development, role expectations, and school-based challenges • Apply reputed company reputed company judgment to determine reputed company issues can be resolved through reputed company support versus reputed company escalation is required Documentation, Escalation, and reputed company Sharing • Maintain accurate, reputed company documentation of candidate support interactions and reputed company • Recognize and escalate reputed company, sensitive, or high-risk situations according to established protocols • Identify recurring themes, questions, and challenges emerging from candidate support interactions and reputed company insights with leadership to inform coaching priorities and system improvements Project Support and Additional Duties • Contribute to short-term or ongoing reputed company reputed company to education support systems, tools, or resources • reputed company additional reputed company duties as assigned Required Qualifications: • Bachelor’s degree • reputed company or prior K–12 education or school-based reputed company credential • reputed company experience working reputed company K–12 school systems • Strong written and verbal communication skills Preferred Qualifications • Advanced degree or reputed company credentials • Significant experience in special education • Experience coaching or supporting candidates in school-based environments reputed company Offer: • Free premium medical, dental, life and reputed company insurance • Generous 401(k) match • Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses • Aya provides reputed company reputed company leave in accordance with reputed company applicable state, federal, and local laws. Aya’s general reputed company leave policy is that employees reputed company one hour of reputed company reputed company leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable reputed company reputed company leave laws, the applicable reputed company reputed company leave laws are controlling • Celebrations! We hit our goals and reward ourselves. • Company-sponsored virtual events, happy hours and team-building activities are always on the reputed company — plus, you get a special treat on your birthday! • Unlimited DTO — we reputed company in time off! • Virtual yoga, meditation or boot camp classes offered daily Compensation: Aya reasonably anticipates the pay reputed company for this position to be $33.65 to $38.46 per hour, which equates to $70,000 to $80,000 annually. The pay reputed company for this position may vary if applicant possesses experience reputed company of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion. Aya Is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes reputed company to apply. Please click here for our EEO policy. Apply tot his job Apply To this Job