Bilingual Intake Specialist

Lisinski Law Firm is dedicated to providing immigration solutions to clients in challenging situations. The Bilingual Intake Specialist will conduct initial consultations, assess client needs, and facilitate a smooth onboarding process, ultimately driving revenue through high-quality service.

Responsibilities

• Learn, memorize, and research the case types we offer at the firm based on Attorney’s guidelines
• Conduct one-hour interviews with potential clients and initiate a potential case type based on the Attorney’s direction, training, FAQ documents, and other communications
• Lead Interviews with approved sales scripts and empathy to build rapport with potential clients
• Review case pricing with clients and determine their best payment option to start a potential case type. Involve the Intake Manager or Intake Assistant Manager to approve manager specials or payment plans
• Educate clients on the benefits of partnering with our firm and the payment options available to them
• Convert potential leads into admitted clients based on benefits and values of each case type
• Schedule and follow up with all leads that have potential case types to clarify information, answer questions, and encourage engagement with the firm
• If eligible, based on client’s initial down payment, this individual is responsible for scheduling the sign-up appointment
• Responsible for sending contracts to clients following down payment
• Stay up to date on weekly legal training with firm attorneys

Skills

• Possess excellent bilingual (English and Spanish) interpersonal and communication skills, both written and verbal
• World class customer service and selling skills
• Proven ability to meet deadlines and time manage themselves
• Impeccable organizational skills and attention to detail
• Strong problem-solving skills
• Bilingual (Spanish English) B2-C1
• Proficient with Microsoft Office Suite or related software
• High School Diploma or equivalent experience
• Excellent verbal and written communication skills
• Experience in sales or metrics-based environment preferred

Benefits

• 401k Match
• Medical, Dental, & Vision Insurance
• Options for Health Savings Account or Flexible Spending Account
• Dependent Care FSA
• Basic Life Insurance
• Voluntary Life & AD&D
• Disability Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• Calm App Subscription
• Paid Time Off

Company Overview