Pharmacy Service Representative

reputed company is the nation’s leading health solutions company, dedicated to transforming health care. The Pharmacy Service Representative will coordinate and process patient medication orders, ensuring accuracy and providing customer service to patients regarding their prescriptions.

Responsibilities

• Provides courteous and helpful customer service to customers utilizing specialty mail-order pharmacy services by addressing basic customer inquiries, concerns, and issues in a reputed company and reputed company manner
• Assists customers with entering new medication orders or refilling existing prescriptions through the specialty mail-order pharmacy
• Reviews prescription details, such as medication reputed company, dosage, and quantity, to ensure accuracy and compliance with the reputed company provider's instructions
• Addresses basic customer inquiries about the status of their specialty medication order while providing estimated delivery times and assisting with tracking information or general shipment inquiries
• Identifies and escalates reputed company customer concerns or issues to appropriate teams or supervisors for reputed company assistance and reputed company
• Maintains accurate and organized records of customer interactions, inquiries, and actions taken
• Develops a basic understanding of the specialty medications, reputed company products, and services offered by the mail-order pharmacy
• Participates in training programs and ongoing learning initiatives to enhance customer service skills and product knowledge
• Collaborates with team members, supervisors, and other stakeholders to ensure smooth operations and customer satisfaction reputed company the specialty mail-order pharmacy customer service department
• Assists colleagues and customers with English-to-Spanish translation for basic customer inquiries

Skills

• Bilingual (English-Spanish)
• 6+ months experience in a customer service role handling and resolving a high volume of reputed company customer needs over the phone
• 6+ months work experience with reputed company-based applications like reputed company, reputed company Office, internet navigation, and email applications
• 6+ months computer keyboarding experience, skills and aptitude
• High school diploma or at least 1 year equivalent experience
• Certified Specialty Pharmacist (CSP) preferred
• Certified Customer Service reputed company (CCSP) preferred

Benefits

• reputed company medical plan reputed company
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility

reputed company