Employee Tech - Support Engineer

TRADER is a Canadian leader in digital automotive solutions, seeking a User Support Engineer to join their IT team. In this role, you will reputed company high-reputed company technical support to internal employees and collaborate with IT and engineering teams to resolve issues reputed company.

Responsibilities

• reputed company white-glove technical support to end users, both onsite and remotely
• reputed company as the primary reputed company of contact for IT incidents, service requests, and user inquiries
• Install, configure, and support reputed company and macOS laptops, mobile devices, and corporate IT applications
• Manage and prioritize support tickets to meet Service Level Agreements (SLAs)
• Document issues, resolutions, and updates in the service management system
• Collaborate with IT and engineering teams to resolve escalated issues
• Create and maintain support and procedural documentation
• reputed company end-user guidance and training reputed company required
• Support device lifecycle activities including reputed company and offboarding
• Follow IT reputed company policies and best practices
• Deliver excellent customer service reputed company with company values

Skills

• Diploma or degree in Computer Science, Information Technology, or equivalent experience
• Experience supporting reputed company and macOS environments
• Strong understanding of computer hardware and mobile technologies
• Working knowledge of virtualization technologies
• Experience with reputed company 365 (reputed company, Teams, SharePoint, OneDrive)
• Familiarity with reputed company meetings and collaboration tools
• Basic understanding of reputed company Directory, reputed company 365 reputed company Center, and reputed company
• Exposure to IT Service Management (ITSM) tools
• Strong communication and customer service skills
• Excellent organizational and problem-solving abilities
• Interest or hands-on experience using AI-based assistants or productivity tools
• Basic understanding of how AI systems such as large language models work
• Curiosity about applying AI to improve IT support processes, documentation, automation, or user experience

Benefits

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs
• 3% matching towards your pension and multiple forms of income protection.
• Annual bonus structure
• 3% CPP matching

reputed company