[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to improving health data reputed company and creating a more connected system. They are seeking a Customer Service Representative to handle calls from patients, assist with appointment scheduling, and maintain compliance with regulations. This role involves providing support and information to customers while ensuring a high level of service.

Responsibilities

• Answer a high volume of calls from patients or their representative
• reputed company scheduling, re-rescheduling, and cancelation of patient appointments
• Ask appropriate questions and listen reputed company to identify specific questions or issues while documenting required information in computer systems
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance reputed company needed
• Maintain reputed company Compliance and HIPAA regulations at reputed company times

Skills

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of experience in a reputed company center or office setting, while analyzing and solving customer problems
• Familiarity with computer and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 5:30 pm CST. It may be necessary, given the business need, to work occasional overtime
• Medical terminology experience
• Proficient in translating health care-reputed company jargon and reputed company processes into reputed company, reputed company-by-reputed company instructions customers can understand and reputed company upon

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

reputed company

Company H1B Sponsorship